subject: Tips For Becoming A Good Answering Service Representative/operator [print this page] Almost all the big companies have their own answering service in one form or the other. There are many answering services Los Angeles companies possess in them. Some companies have the answering service in the form of direct telephonic conversations, some have automatic answering services and some others have internet based answering services. In the direct answering service, the caller can directly contact the representative of the company. It can then directly ask for any help, confusion or solution of a problem. It is a good option, since it increases the friendliness of the company with normal people. Also it is a good option when the caller had to be guided step by step in order to solve the problem. The second option is based on the collection of some general queries by the customer. The companies pre-store the recorded messages and they play them upon a customers call. The calls are also interactive to some extent. It means the caller can press appropriate buttons in order to respond to the played audio messages. In this way, they can go to more specialized problem starting from generalized problem. The third form is the internet. In this method, the customers can ask about their problem in the form of email and live chat. The official from the other end replies to the customer via internet only.
To become a good Representative in any of the answering services Los Angeles companies have in it, the qualities differ. To become a good live representative, the person needs to have a good command over the language of conversation. It should be able to speak the language fluently. Also, the person needs to be expert in explaining itself. In short, the person needs to be a good speaker. Along with these, the general behaviour of the official needs to be good. He/she must be able to greet people with a good and energetic voice rather than a dull voice. This develops thinking in the mind of caller that the official is happy to talk to them and is really willing to solve the problem. Similarly, in order to become a good official who communicates via internet, the person needs to have a good speed of typing, good knowledge of computer and if possible, good knowledge of the slangs and short form too. Possessing these qualities will help to become a good representative in any Answering Services Los Angeles companies provide to its people.
