subject: Consumer Complaints Forum India [print this page] There is always a requirement to defend the rights of the customers. The consumers are cheated, duplicated to gain undue compensation from them. There are many consumer rights are prepared for customer protection. Six rights were originally realized for defence of consumers. The six rights are
* Right to Safety
* Right to Information
* Right to Choice
* Right to be heard
* The Right to Redress
* The right to consumer education
But these rights are not constantly followed. So, there is always a require for costumer protection. Sometimes complaints descend on deaf ear, they go unheard, that is why there is always a necessitate to record these complaints. Consumers' interest can be confined by encouraging healthy competition in the market which provide the customers and not spoil their integrity. These complaints can be registered in a consumer forum. A consumer forum is a stage where people can register their complaints and a team of experts provide solution on the measures of the matter. The aim of consumer forum is to implement consumer protection. Sometimes customers are not conscious of their rights. Consumer forums are a response towards the ongoing disagreement between the customers and their protection. The consumer forums file the complaints of the customers and counsel them on the associated problems.
Consumers are sometimes not conscious of their rights and are sometimes cheated. There is always a requirement to safeguard customer's rights. Many customer defence rights are formulated across the globe but they are not realized. Consumer forums pave the way for communication between dissimilar people on matters associated to customer complaints. Customers in a consumer forum fill up a form a register their complaints. The complaints are then reviewed and essential measures are then taken.
Consumer forum in India is gradually gaining its pace. Earlier people in India were not conscious of their customer rights. Now with the introduction of consumer complaint forum neral public have turn into responsible towards consumer affairs. Consumer affairs and their grievances are engaged due care of.
Consumer affairs require to be sorted out so that there is forever harmony between the consumers and the corporate. There should always be unity between the consumers and the corporate. Corporate should always try to defend the rights of the consumers and corporate, that is why consumer forums are promoted to safeguard costumer rights.
Consumer, unarguably, is the prime choosing factor in today's financial growth. The business activities of some nation circle about the end customer. Consumers today are over-exposed to several forms of straight advertising, thus resulting in the improved need for protecting them. The recognition and addressable of this requirement can be phenomenal in the growth of any country's trading mechanism. Only a company which puts identical emphasis on the proficient and prompt handling of consumer complaints can effectively reap the reimbursement of brand loyalty. Consumer complaints are an essential mode for the increase of any business. This gives them the opportunity of correcting their products/services and designing them as per the anxiety of the consumer.
The Department of Consumer Affairs set up a individual body in February 2002, known as Consumer Grievance Redressal Cell (CGRC), wherein all kinds of consumer complaints are addressed and probed. For this the consumer should belong to one or more of the subsequent categories:
1. Defective goods/services sold, high prices charged
2. Consumer complaints received from the Cabinet Secretary or PMO
3. Consumer complaints appearing in newspaper columns
Consumer complaints can be addressed to several forums where the attention of the customer receives due deliberation. There are numerous such forums and committees set up for hearing consumer complaints beside unfair trade practices. These consumer forums or committees are headed by each government or non-government bodies, and offer a fair platform for the redressal of consumer complaints.
Despite the fact that the customer is the middle entity of any business, unfair trade practices is not a unusual happening. Most of us have faced situations of being embittered or misinformed while buying a product or service. The notion of consumer complaints has ultimately given us an pioneering way to description firms which are concerned in unfair and monopolist trade activities. Consumer complaints also have the correct to redressal against unscrupulous exploitation. These consumer complaint redressal forums are also useful in fair settlement of the losses borne by the customer in the procedure of utilizing and buying the said service or product. The firm or company thus occupied would also be responsible to face a punishment or suitable sentencing, if confirmed guilty.
