subject: Three Guarantees Do Not Concern Clothing Accessories [print this page] The merchant have to take responsibility for the quality problem of their clothes, such as a hole on the clothes. However, they barely care about the quality problem of the accessories on the clothes or shoes. Yesterday, the service staff from various shopping malls in Anshan referred those lots of consuming dispute about the quality problem of clothing accessories occurred recently since no relevant provisions of the Three Guarantees.
Phenomenon
Ms Zhu recently bought a brand skirt with an inlaid metal buckle in a shopping mall, and the metal buckle broke in a few days. Therefore, Ms Zhu went to the counter asking for exchange. However, the salesman told her that clothing accessories were not in the range of Three Guarantees in accordance with the provisions of manufacturers, so they would just try to repair it but not exchange for her. Ms Zhu stated that this was unacceptable. Since the accessories were part of the clothes, they deserved the same after service as the clothes. Later on, the company committed to change the metal buckle for Ms Zhu after the inference of the mall customer service center.
Summer clothes generally have more accessories, such as the inlaid diamond of the skirt, mental buttons on the sandals or necklaces and belts with dresses, so the consuming disputes caused by accessories quality problems nowadays occurs more frequently. The staff in customer service center introduced that accessories damaged problems are more complicated than the clothes problems. Some of them are surely caused by unqualified products while others may be caused by improper wearing or washing by customers. As a result, both the counters and customers have their own agreement. The sellers insist that the rule that accessories are out of the scope of the Three Guarantee is issued by the manufacturers so they are not responsible for them. Meanwhile, the customers think that the accessories are not giveaway products; the money they spend for the clothes contains the accessories, so the manufacturers should be accountable for the accessories.
Consultation Is the Only Solution
As the management part, shopping malls also have trouble to deal with these arguments. As Consumer Protection Act does not expressly require the "three guarantees" of clothes, generally speaking, the solution of consumer disputes related to the apparel commodity is only consultations. The manager of a department store mentioned that in most cases, manufacturers will be committed to be responsible for maintenance. If the problem cannot be fixed, the manufacturers may claim the price difference under the consultation of the mall. Of course there are some manufacturers, such as some world-class manufacturers, insist to work following the rule that accessories are not in the range of Three Guarantee, so the malls can only deal with the problem by themselves.
Due to lack of support of the relevant laws and regulations, the Consumers Association warned consumers to adopt the consultation with the manufacturers in the face of the accessories quality problems, as far as possible to minimize their losses. Of course, if it is difficult to reach a consensus, they may also ask the Consumers Association for help.
Foshan Jinsha DongLian HongSheng Plastic & Hardware Factory is engaging in manufacturing hanging particles and bicycles, which owns automatic mold processing and producing devices. Products included clothes tag, clothing hook, small particles and clothing accessories.
