subject: Send Timewasters To Toll Free Voicemail [print this page] Every business, regardless of its size, will inevitably experience repeat callers that tie up the phone lines and prevent employees from taking other, more important calls. By using a combination of call screen and voicemail virtual phone system features, timewasters like this can be sent directly to voicemail in an effort to free up employees valuable time.
Call Screen and Voicemail
Call screen is a fantastic feature that allows an employee answering the phone to know who is calling before the call is even answeredgenerally by gathering caller ID information or by requesting that the customer provide their name before the call is connected. When an employee answers the telephone, the callers name is then announced; the employee can determine whether to take the call or send the call to voicemail for later review. The call screen feature allows anyone who answers the phone to make an on-the-spot decision about which calls require immediate attention and which calls do not.
Telemarketers
Residential telephone numbers are not the only victims of repeated and often frustrating calls from telemarketers. In fact, there are thousands of companies that cater exclusively to small businesses and will go to great lengths in order to sell their products. When a telemarketing call comes into a business, the call can be sent directly to voicemail based upon the telephone number of origin or the call screen feature can inform the employee of the callers name. This way, telemarketing calls can be sent directly to voicemail after the employee has answered the call.
Personal Calls
Every business has some sort of policy about their employees accepting personal telephone calls while they are in the office. Although sometimes a bit of leniency is required, personal telephone calls are a prime example of calls that can be sent directly to voicemail. By employing the call screen feature, employees can determine the name of the caller and whether or not the personal call is an emergency before entering into a lengthy conversation. This is a prime example of how employees can save time by effectively screening calls and sending particular callers to toll free voicemail.
Repeat Callers
As any seasoned business owner can attest to, there will eventually be callers and customers who seem to call in on a near-daily basis in order to ask questions or simply chat with employees. While this can certainly be flattering and lead to a positive rapport with the customer, there are times when employees simply cannot afford to be tied up with unimportant telephone calls. As such, call screen can be used to filter these callers either by their telephone number or via an announcement that includes the callers name and the nature of their call. The employee can then determine whether to take the call or send the call to voicemail.
The call screen feature is a great first step in determining which calls coming into a business are important and which could be simply a waste of time. Sending callers with unimportant or irrelevant requests directly to voicemail a virtual phone system feature can save any business time and valuable resources.
