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subject: Reference Guide To Hp3-x11 Exam [print this page]

HP3-X11 exam also recognized as Servicing HP Notebook Products exam. It is part of Hewlett Packard ExpertONE certification program. This module offers the precise, imminent, and comprehensive knowledge of HP Notebook products. This course covers the fundamental information of Installation, Configuration, and Troubleshooting process of the HP notebook products. It also focuses on hardware and firmware support and repairing expertise in either a stand-alone mode or in business class hardware in a networking environment.

Ideal Aspirants

This Course is specifically intended for an individual who is working as a service technician for HP and HP Channel Partners. There is no prerequisite for this exam.

Concept and Objective

Main objective of the course is to focus on enhancing the knowledge and skills of a service technician to execute counteractive repairs, which is essential to reinstate commercial or domestic hardware to operational point. This course covers the fundamental information of Installation, Configuration, and Troubleshooting process of the HP notebook products. The certification authenticates an individual as an expert and experienced to perform such complicated tasks.

Questionnaire

Questionnaire will be consisting of objective type with multiple-choices requiring single response or multiple choices requiring multiple responses. If an answer requires multiple responses then all of the correct answers choices must be marked. Partial responses will be considered as incomplete or incorrect answer. There will be 20 questions in the exam. Time duration for this exam is approximately 1 hour (60 minutes) long. Candidate securing 70 percent or higher marks is considered to be successful.

Sample Questions

Following are some sample questions which will give you exact idea what will you be facing in real exam.

What does Privacy Manager for HP ProtectTools provide? (Choose three)

A. smart card support

B. encrypted hard drive partitions

C. support for IM message privacy

D. a digital certificate server application

E. integration with Microsoft Office

F. data encryption tools

Answer: A, C, F

Reference: http://h20331.www2.hp.com/hpsub/cache/281822-0-0-225-

121.html?jumpid=ex_2845_vanitysecur/productssecurity/ka011106#7

Which technology supports Intel Anti-Theft protection in HP notebooks?

A. DigiTrak

B. Lo Jack Pro

C. Computrace

D. Absolute

Answer: C

Reference:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=130&prodSeriesId=4138087&prodTypeId=321957&objectID=c02558764

Preparation Tips

It is highly recommended that you must have extensive hands-on experience of Hp notebook products. It is essential to review learning stuff prior to testing. It is highly suggested to have a copy of service manual for all HP notebook products available to candidate as a reference at the time of test.

Following study material is available to review for the exam. Log on to HP Learning Center at http://hp.com/go/onlinelearning and find them.

Service manuals are available for downloading at the Channel Service Network. Following is the link for website, www.hp.com/partners/Csn

It is recommended to review web based training sessions before exams.

Registration Process

Registration for this course is available at The Learning Centre. For additional Information, spot the course attachments within The Learning Centre. This module may also be accessible in the Internal learning management system of Hewlett Packard, Grow@hp. You can search the course by its title if number does not list it.

Visit www.hp.com/go/certifications for any further information.

by: JamesDowdle

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