subject: Services Delivered By Inbound Call Centers [print this page] Inbound call centers are completely devoted to handling the incoming requests of customers through various modes of communication. There are many service providers who offer inbound services. Organizations and businesses can outsource their various processes that require them to handle incoming communication from their customers. Whatever be your requirement, there is always assistance available for you at professional BPOs.
Some of the major services provided by inbound BPO vendors are:
Call Center Services: These are the most basic and major services offered by these services providers. These services include customer care support, answering service, toll free response, inquiry handling, consumer response, dealer locators, seminar registration, direct TV response, print media response, sales lead qualification, order processing and catalog orders. Call agents receive the calls from your customers and provide them required assistance.
Technical Support Services: Technical support services are designed to provide solutions to customers for their technical requirements. These services are usually required by organizations who offer technical products and services. Whenever their customers call with any technical problem regarding their services, the technical agents at BPO agents receive the calls and provide them with technical solutions. Some of the major services that fall under technical support services are help desk support, product technical information and interactive voice response (IVR) services.
Web enabled services: The IT segment is growing at a very rapid pace. With the advent of web and internet many new medium of communication have emerged. Thus customers can approach businesses through various new mediums now. Emails, chat and web based voice services have become the new channels of communication. As a large portion of consumers is spending a significant amount of time over internet therefore it is an intelligent decision to utilize web enabled services. Major services under web enabled services are website response, direct mail response, email management, web based chat support, live chat support, order taking and tracking services.
Hiring a BPO company to take care of your inbound call center requirements is one of the most beneficial things you can do for your business. Apart from unloading your various non-core business responsibilities, you also get to gain the trust and confidence of your customers. However, clients should make sure that they are partnering with the right vendor as the capabilities of this service provider are going to be your capabilities and they will be representing your firm when they interact with your customers.
