subject: Predictive Dialer And Hosted Predictive Dialer Solution For Call Center [print this page] Telemarketing is the most effective way to promote your business as it can reach out to millions of phone users who might be interested in your product or service. However, to set up a call center facility and to maintain the team of tele-callers or agents is not cheap by any means. In such situation, a predictive dialer can prove to be an effective solution.
Predictive dialer is a computer software application that makes use of computer system to help the agents dial out the telephone numbers in such an automated way, that it can predict the probability of the telephone user picking up that call. Though it is an expensive solution, involving huge onetime cost, it can eventually help you save lots of operating costs as it has the capability to reduce the number of agents required.
For starters, if you think that call center can help your business reach to a new high, then you need to consider engaging the services of some contact center solution providers who can offer hosted predictive dialing services. Once you deploy a web based / hosted predictive dialer system, you will only require few tele-callers and the system will automatically set up the dial out details for you. Furthermore, it will also reduce you costs of hardware systems (server and ISDN lines), because these hosted predictive dialers are located in a remote secure data center that is managed 24 hours a day and 365 day a year. Only a simple broadband internet connection and few computer systems will do for you to connect to these web based predictive dialers.
One of the outstanding features of this hosted predictive dialer system is that it makes the agents virtual. This means that the agents can be the part of the call center even if they are not physically present at the facility. This hosted system, just like any other predictive dialing system can detect answering machine, busy tone, fax tone and no answers and deliver only the legitimate call to the agents. This makes dialing process more effective and the agents more productive. The system has a built in virtual intelligence that can distribute calls evenly to the available agents. The hosted predictive dialer also performs an important function of not dialing the National Do Not Call Registry telephone numbers. This can effectively eliminate unnecessary complaints or legal actions against the call center.
Bundled with several rich features, predictive dialer and hosted predictive dialer are the ideal solution for any call center to promote their business to greater heights.
