subject: Ivr- The Voice Of Your Business [print this page] Interactive Voice Response is essentially a phone answering solution wherein a pre-recorded voice greets the caller.Many people disparage IVR application development services as they feel that it is cold and impersonal.
IVR or Interactive Voice Response is essentially a phone answering solution wherein a pre-recorded voice greets the caller. An IVR system has become the order of the day with business companies deploying it not just at customer service center but also for their reception. The sophisticated pre-recorded voice definitely sounds more professional and it reflects on the brand image of your business great deal. This is the reason why every business wants own customized IVR system.
The staff of your business may or may not have such refined voices and accents to impress your clients or customers. But if you get an IVR, then a suave voice greets the callers each time.
In the initial years of IVR development, the application was not very user-friendly. The callers would usually get confounded in the labyrinth of instructions. There has been much progress since those days. Today the services available in the market are extremely simplified and user-friendly. The providers are offering customized solutions wherein you can also integrate it with a web application. The emergence of integrated IVR has made it possible that balance enquiry, order status, flight/railway schedule etc. can be told to the customer in real time by the automated voice. So if the customer keys in their account number, then the integrated system first pulls out the data and then announces it to the caller too.
Emergence of such intelligent IVR has made it the most preferred solution.
Many people disparage IVR application development services as they feel that it is cold and impersonal. To the contrary, it is indeed consistently amiable. Its pre-recorded pleasant voice will sound just the same, no matter what time of the day you call. This is not in the case of a live person, who is subject to fluctuations of temperament, tone and tenor. This facility can be available 24x7x365 day in day out. Data received on it can automatically be fed into the web system, keeping it up to date. The answers will always be accurate as they are integrated directly with systems data, and it will be provided in a fixed Turnaround Time. It can totally take over the role of a virtual assistant for you, as it can receive your commands and serve you. It is finding a wide application in all industries across the spectrum. Travel industries find it best for ticketing and confirming reservations for customers, banking industry finds it best for telling account and balance status to customers, etc.
If you feel that callers query may be beyond what is programmed, then you can include the option of live chat also. So you get the best of both the worlds- an automated sophisticated voice and a live human interface too!
There shouldnt be an iota of doubt now that IVR is indeed the voice of your business.
