subject: Higher Productivity Levels Increase Roi Of Uc Suites [print this page] In 2011, CDW conducted a report on the impact of Unified Communications on organisations that had adopted it to streamline remote communications. The study revealed that companies leveraged on the potential of this solution not only to maintain open channels of interaction between geographically dispersed personnel but also to integrate the same with their customer relationship management systems, security monitoring solutions and social media applications. Notably, 71 per cent of the organisations which use UC solutions and keep an eye on the Return on Investment (RoI) said that the solution has fulfilled or even exceeded their expectations in terms of cost benefits.
The high ROI of these solutions is because of the increased productivity levels that these entail. With Unified Communication and Collaboration solutions, users can meet in real-time, which allows companies to reduce the need to travel for business. A wide variety of content, including audio clips, videos and text files can be shared between the group members seamlessly. Documents, applications, PowerPoint presentations, files and Excel sheets, which are considered important for business, can also be transferred between the participants conveniently. For brainstorming sessions, remotely located attendees can make use of virtual annotation and whiteboarding tools. Such features help raise the productivity of the organisation and the personnel and increase the rate of interest.
As per the report released by CDW, 31 per cent of the respondents found out rich media applications as the most important tools, while 29 per cent relied on emails. Telephony remained popular among 26 per cent of the users, whereas the remaining 14 per cent said that presence indicator is the most useful tool. These tools are essential for increasing the productivity levels of the individual employee as well as the organisation as a whole. Therefore, it is necessary that any company based in Malaysia, whether small or large in size, should opt for a UC suite that comes with a host of features, including telephony, online collaboration, emails, document transfer and presence IM.
A growing phenomenon in Asia Pacific has been mobility and interoperability, since all organisations demand a solution that can create a communication channel between the office-based and mobile workforce. As many as 68 per cent of the users in Asia Pacific put mobility on the top of their requirements from UC. Cisco Jabber is a widely used UCC suite that provides complete support to the mobile workforce and can be used to set up virtual meeting rooms via dedicated applications. This solution can be used on a variety of gadgets, such as iPad, iPhone, Android Smartphones and tablet computers and Blackberry devices. Due to interoperability, users accessing the meeting from platforms like iOS, Windows 7 and XP, Android, BB OS, Linux and Windows Phone 7 can join without facing any issues.
