subject: Telephone Manners To Bear In Mind [print this page] Good telephone manners are beneficial to your business. Such manners will set your business apart from others. Clients remember very well how they are approached through telephone, and if ever they feel they have not been treated well, it might create a negative impression to your business.
When you undergo stress and pressures, you would most probably fail to observe vital telephone manners. You should never forget that good telephone manners could clearly tell what kind of business you are running.
Below are telephone manners which you need to remember and apply always.
1. Be on your desk early if you have a scheduled call. If you do not, people would think negatively towards your business.
2. Speak in a pleasant and friendly manner. People will talk to you in a friendly way even if they are not in the mood, if you talk to them nicely.
3. Never chew gum or other food like candies and others while you talk over the phone. Just like when you are talking to somebody personally, it is completely unethical.
4. When you are talking to someone over the phone, avoid typing or shuffling papers. The are very distracting. Besides, they may imply that you are not listening to the person on the other line.
5. Gently put down the phone when you need to. You should put it down gently so you will not create any loud and annoying slamming sound which the one you are speaking with will definitely hear.
6. Verify the number in case you dialed a wrong telephone number. You might need to explain yourself and express apologies. You are being rude when you simple hang up the phone.
7. If you need to clear your throat, cough, or sneeze, turn your head away from the mouth piece and cover your mouth. Sometimes, it may be necessary to ask for an apology.
8. Make sure you do not have any background noises like televisions, radios, and beeps from your computer. It is because they are distracting. They can also be annoying.
9. Have a smiling face while talking to someone over the phone. People can tell if you are smiling or not. They can also notice if you are in a good mood or not.
10. Never raise your voice even in difficult circumstances.
11.You need to learn the name of people you call.
12. When you are to make random calls, take into account the time of other people.Figure out the best hour to make the call. It would not be nice if you call when people are having a lunch break or having a nap.
13. If you hear any kind of technical noises on your end, express your apologies. Inform the one you are speaking with if you need to call later or if you need to reschedule the call. Call for telephone services once you have set another appointment.
Always apply these easy but very important telephone manners. They would certainly help your business have a good image.
