subject: Ashok Leyland- Complaints Against Them [print this page] Ashok Leyland Customer Care packages provide complementary cashless vehicle insurance which helping the customers to put their vehicles back on road very quickly. The package includes third party insurance from various reputed insurance companies with whom the company has tied up and also provides own damage. There are attractive rates on Own Damage premiums and they also provide quality rebuilt engines. But often in many cases their promises are not kept and the consumers have to face difficulties in repairing the vehicle. There are various Ashok Leyland complaints which are being lodged. One customer has complained that he had nine trailer of this company and he had very good faith in this company but as soon as he bought a truck from this company he started facing various problems.
This happened due to sheer negligence of the companys staff. The customer was not getting average of miles as previously stated by the company. He had approached to the service center various times to make the meter to 0 km again but his vehicle was detained in the company and he was asked to visit the workshop several times though after numerous checking and re-checking the problem could not be fixed. This had put him into heavy loss at percent and he is getting average of 2.45 km/litre which is very low. Another customer had purchased a truck from this company and he started facing battery problems within a year and though he complained at the service center they had confirmed that there is no battery problem with the truck and if it is urgently needed they will take 15days to change the battery of the vehicle. He also faced some air lock problem in the tyres though he changed all the filters.
This problem was solved after he changed the filters with original Ashok Leyland parts. There may be also amc problem with buses and problems may occur from transmission line with a sudden noise while changing gears. But this problem can be solved by the companys highly skilled and experienced staffs. One can avail this service at any authorized service center throughout the country. Quality washing of the car is done which is mainly done when a customer is not satisfied with the washing quality of the car then Ashok Leyland motors send appropriate people who does the cleaning according to the customers satisfaction.
The complaints against Ashok Leyland are solved in each case and the company takes care of each and every vehicle manufactured by them. There are various insurance packages offered by the company which are from various reputed insurance companies with whom Ashok Leyland have tied up. Insurances can be renewed or purchased at any customer care service point all over India. In some cases due to technical errors the customers are unable to avail the insurance services. This may happen due to the companys negligence or if the customer fails to show the correct papers to avail the insurance. The company provides automated way of providing services by sales and service representative or in the internet site.
