subject: The Tr-069 Device Management Suite From Friendly [print this page] The Friendly TR-069 Suite is the ideal tool for easy deployment of broadband services and for improving customer experience quality.
Today the customer is demanding more and more as far as their Internet connectivity is concerned. While they dont mind paying good money for high speed Broadband Internet they absolutely expect what they pay for. This has made management and delivery of broadband services extremely complex and ISPs and carriers need to take care of this efficiently. Customer satisfaction today depends on seamless deployment, getting their queries solved on time and ease of use in operating broadband devices.
The Friendly TR-069 Suite helps xSPs and carriers reduce cost cost of deployment, Smart Home services, IPTV, VoIP, cots of management and support data cost. The suite is based on SNMP and TR-69 standards and it totally simplifies and streamlines the total lifecycle of broadband devices from deployment to management and support. As a result customers are satisfied and become brand loyal and service providers also manage to significantly reduce their operating expenses.
The Friendly TR-069 Suite employs a robust architecture for mass managing CPEs on DSL, cable networks, FTTH and WiMax. It has the latest database and Java technologies at its base thus totally simplifying backend system integration, LDAP, provisioning system OSS and CRM and many more, for instance.
The Friendly TR-069 Suite effectively manages all CPEs on a single platform. As a result it can maintain CPE vendor neutrality and the system can seamlessly switch from one type of CPE to another type.
There are many products that are included in Friendly's TR-069 Suite.
a. Management console
Remote CPE management is done through this console. Independent creation of new models of data that are supported by ACS can be done. Without having to let Friendly know or without taking their help the system admin can add new CPE or data models.
b. Support Center Application
When a customer service representative is on a support call they can control and manage a CPE by using the Support Center Application. This application allows remote diagnosis of problems and their resolution using automatic processes and intuitive screens.
c. Self Service Portal
The self service portal does a wonderful job by allowing the customers to resolve basic issues related to data, video and voice services. The number of calls to customer support is thus reduced and customers with more serious issues have to wait for a shorter period of time.
d. Provisioning Portal
New Internet service users are provisioned using this portal. The Provisioning Portal has a single, united interface to provision all types of devices. It acts as the frontend for all the provisioning backend processes.
e. Event Management System
FEMS or Friendly Event Management System has predefined scripts to automatically resolve problems. Various events generated by users or external systems trigger these scripts automatically. While the problem is solved automatic notification is also sent to external applications and systems.
The optional product available with the suite is called TR069 Friendly Tester. It is an IOT automation tool that reduces the cost and time of testing CPEs for compatibility with TR-069.
It is rather easy to convert CPEs to TR-069. Devices can be easily upgraded to TR-069 enabled firmware, firmware that is available but has not yet been installed. The firmware is automatically replaced so that TR-069 can be supported.
To summarize, the Friendly TR-69 Suite offers the following benefits.
a. There is zero provisioning and hence deployment cost is cut down.
b. All devices can be remotely managed on a single platform, thus reducing OPEX.
c. Customer delight through automatic monitoring and problem solving.
d. Support and self center portals help reduce support cost.
e. The full TR-069 specifications get ongoing support.
