subject: Friendly Tr-069: The Best Device Management Suite [print this page] For improved deployment of broadband services and guaranteed customer satisfaction
It has been seen that the cost of providing broadband services for the carriers and ISPs goes up because of the complexity in delivering and managing for the services. Customers look for nonstop operations, easy operations of devices, fast troubleshooting and quality services and it is the responsibility of the service provider to offer them the best services. All their spending on improving infrastructure for better connectivity goes in vein if they fail to do that.
Reduce cost of deployment, support and management of data, video and voicebased services
TR-069 Suite from Friendly technologies is for the carriers and xSPs who wish to reduce the overall costs associated with deployment, management, and support for IPTV, data, VoIP and other Smart Home solutions. It has been designed as per TR-69 and SNMP standards to simplify and arrange the services over the whole life cycle of the broadband devices starting from deployment, on-going support and management. Service providers therefore can significantly reduce the OPEX, without hampering customers happiness and their brand image.
TR-69 device management for Carrier-class
TR-69 has been adopted by some major carriers and xSPs because of it fully functional architecture for large-scale management of WiMax, Cable networks, CPEs on DSL, and FTTH. Developed on latest Java-based technologies and database applications it makes back-end integration as simple as possible. Working with CRM, OSS, LDAP, etc. becomes easy and fast.
CPE vendor free operations
TR-069 suite offered by Friendly Technologies offers vendor-independent platform for CPE. One can switch between CPEs without any gap and manage them all from one single platform.
Products in Friendly TR-069 Suite
Management Console - Friendly Technologies offers management console for managing the CPEs remotely. With this one can create new data models that support ACS independently. Also, new data models or CPEs can be added easily by the system administrator even if he or she has no knowledge of TR-069 and its operations.
Provisioning Portal: These applications presented by Friendly Technologies can automate the process of provisioning of Internet services for the new subscribers. The portal for provisioning has a single interface for handling all types of devices and doubles up as the front end for running back-office applications engaged in the provisioning functions.
Applications for running Support Center With these applications your service representatives or CSRs can manage and control any CPE for the support call. The CSR can diagnose and resolute problems from remote locations with the help of the applications user friendly interfaces and automatic processes
Event Management System Friendly Technology's Events Management System (fondly referred as FEMS) helps you in automating the process of problem solving with predefined scripts. These scripts can start automatically with the events, generated by either the users or any external systems and can also start automated troubleshooting, Not only that, it also generates notifications for the external systems and other applications.
Self-Support Portal With these applications you can reduce the volume of calls to your help desk and thereby improve customers satisfaction. Your non-technical users can now easily identify and resolve small problems they may face on data, voice or other video services.
Optional products:
TR-069 Friendly Tester: This IOT automation device effectively reduces the testing time for the CPEs and their compatibility with TR069 and thereby reducing overall costs.
Conversion between CPEs and TR-069: You can now automatically upgrade devices that have TR-69-enabled firmware. These may be available but not yet installed.
Benefits of having TR-069
Reduce your deployment costs with fully automated provisioning
Reduce the cost of operations with remote management of devices from one single platform
Make your clients happier with fully automated monitoring and problem solving
Minimize support costs with applications for support center portal for self support
