subject: How To Get The Most From Your Candidates Great Hr Backup For Customer Service Jobs [print this page] As a business managing candidates in a range of customer service jobs, it can be difficult to keep your eyes on employment law. The customer service industry in every sector, from travel to hospitality, is a high turnover, high pressure environment in which employers can accidentally fail to look after their legal responsibilities in every situation, simply through the volume of new and existing recruits.
For instance, a busy tourist bar in a resort town experiences an influx of seasonal staff every year. Those staff members wont all stay to the end of the season. Some of them, though, will stay beyond the ends of the season. And in every case, the customer service jobs they fill are backed up by the paperwork youre required, by law, to complete plus all the benefits each person is entitled to.
So you can, or you probably have in the past, end up with a situation where the wrong amount of holiday in lieu is given to a particular worker, or where you pay too much or too little to an employee leaving you. And without a trustworthy system to keep proper track of everything thats going on, it could be a while before you even notice whats happened.
A customisable HR software package could be the answer. By centralising every piece of information about your customer service jobs in one place, putting everything through the same linked database, it becomes much easier to manage the constantly fluctuating status of your staff. Managing absence becomes much easier, and the ability to apportion hours fairly across your rota too.
With time management software inbuilt to help you make better use of the available workforce, and a Human Resources document management software package also bolted on, HR software takes the customer service jobs provider into the 21st century where things are easier to use and easier to find, and you dont have to worry about managing unwieldy folders full of bolted together spread sheets.
It can also be useful to get some legal assistance when you run a constantly fluctuating customer services department. One of the major areas in which providers of customer services jobs sometimes let themselves down, without even knowing they have done it, is in keeping their manuals, contacts, offer letters and other official documentation up to date.
By having an experienced employment law partner on hand to advice on your documentation, you can avoid any unintentional breaches of current requirements. You can also make sure that every offer of employment you make is clear and unambiguous and rest easy that you have the correct legal backup should there be a dispute further down the line.
Protecting your business against potential employee disputes is plain common sense in customer service jobs provision as much as in any other industry. To do otherwise would be as foolish as driving a car without insurance. While no one likes to think they will come into a situation at loggerheads with an employee, any more than they like to imagine theyll get back ended at traffic lights it does happen.
