subject: How To Record On Your New Voip Phone Systems [print this page] Do you have a new VOIP phone system? With the huge growth in these types of systems, the chances are good that the answer is or will be yes. Market researchers tell us that VOIP phones will double from 2011 to 2015.
Do you want to record your new VOIP phone system? Again, the chances are good that the answer is or will be yes. Researchers estimate that more than 80% of adults have had their calls recorded at least once each year, adding up to over 150 billion calls. The call recording market has been growing by 10% to 15% each year with no sign of slowing down.
How do you record on a VOIP phone system? There are hundreds of recorders designed for standard phones, ranging from small digital recorders to the industrial call logger systems for call centers. While VOIP recording is not as common, there are still many good options available.
There are free products available, for example, including open source software. Companies such as NICE, Verint and VirtualLogger have call recording systems for calls centers with large budgets. Theres even a new product for small offices called RecordingMagic.
The biggest challenge with recording calls on a VOIP phone system is tapping the signaling. There are two primary ways to do this - using a network tap or a switch monitor session. In both cases, a trained network engineer is useful - but not needed - to configure things properly. And there are advanced phone systems - from companies such as Avaya and Cisco - that allow the phone to send its signalling directly to a recorder.
Once the signaling is tapped, the recorder converts the data to standard audio files, such as .WAV or MP3. This is done with specialized software. The quality is usually good and unlike conventional phone systems, theres very little chance of interfering with the quality of the sound on the call. An important point to pay attention to is the call control protocol (for example SIP, MGCP, etc.) and codec you use. Your vendor can tell you if they support your phone system.
But theres more to VOIP recording than just the call logger system. Depending on the business youre in, for example, you need to adhere to security standards. In which case, your recordings need to be encrypted, and may require other security measures. And recording is just the first step. Storing the files (which can be very large) and tagging them to a searchable database is needed if you really want to use them.
