subject: Your Customers Care About Shipping [print this page] When it comes to keeping your customers happy, youll do just about anything, right? Happy customers make for a profitable, growing business. Thats why you make sure you offer the best possible products, competitive prices, and excellent customer service. But you might be missing out on another way to make your customers happy - offering them the best possible shipping services whenever they place their orders.
A lot of business owners dont stop to think just how important their shipping company is to their customers satisfaction, but the truth is your customers care about shipping. They care about the shipping rates you offer, the speed in which their orders are delivered, and the condition in which their packages arrive. Simply put, you have to partner with a reliable shipping company if you want to keep customers happy.
How can you make sure you partner with a cargo shipping company your customers will like?
* Compare rates to ensure youre getting competitive prices - Multiple studies and surveys have found that customers care about shipping rates. In fact, many customers walk away from online purchases when they see that the shipping rates are too high. Thats why its important that you partner with a cargo shipping company that offers competitive rates. Cheaper isnt always better (some shipping companies may cut corners to drive prices low), but its important to offer economical shipping options for your customers.
* Choose a shipping company that offers options - You shouldnt force all customers to choose a single shipping service. Some customers will be willing to pay more for express delivery. Others may want to save money on shipping and choose a slower delivery time. Some customers may want to insure their packages; others may opt out of cargo shipping insurance. Whats important is that you give your customers plenty of shipping options. Thats why you need to choose a shipping company that has a wide range of services to choose from.
* Make sure your shipping company offers timely, safe service - Customers expect their orders to be delivered in a timely manner. If your shipping company drags its feet and regularly has delivery delays, your customers will lose patience and stop doing business with you. Furthermore, if your shipping company doesnt treat packages with care, youll have to deal with a lot of returns on damaged goods and a lot of upset customers.
* Customer service is important - You cant underestimate the value of good customer service. You need to choose a shipping company that has helpful, friendly customer service agents. Whenever you have a question or a customer has an issue with their order, you need to have a responsive, helpful customer service team at your cargo shipping company that will take care of the matter without any hassle.
You cant afford to choose your companys shipping service provider carelessly. You have to be sure you choose a reliable cargo shipping company that will offer great service that helps your business thrive.
