subject: Looking At The Capability And Performance Of Car Towing Firms [print this page] Motor vehicle owners will always compare the performance of car towing service providers because these companies will bail them out of trouble in the aftermath of an accident or an unexpected breakdown in a forlorn highway. The criteria of customers will surely include the behavior of drivers and other personnel; capacity to respond during irregular hours; experience; reputation; and, licenses or accreditation.
The service cost is also essential when it comes to analyzing the competence of towing providers. While affordability is the major basis, motorists also consider the manner of charging customers. Some companies require outright payment while certain providers ask for a down payment and ask for the balance after successfully towing the stalled van, automobile or truck to safety. Still others would opt to charge the insurance company. Some rates are lower while others are higher. This usually depends on the distance covered or if additional services were rendered such as replacement of tires, batteries, spare parts or if mechanical repair was carried out.
Motorists are also particular about the prompt response of car towing companies. Tow personnel, who are always late in responding to emergency situations, are regarded as irresponsible and ineffective by troubled motorists. These service providers do not even deserve a second look. More than these factors, vehicle owners should also look at the perspective of how companies engaged in towing services deal with their clients. It is not only about the brand of customer service but the pleasant attitude and ability to work well with drivers of stalled motor vehicles.
There may also be specific cases wherein the vehicle of a stranded driver will have to be placed in a vehicle yard by the towing company for an extended duration. This normally happens when your car has suffered severe damage and needs to undergo major repairs. In such situations, it is essential to consider companies that have good ground facilities and strict security provisions. A high-quality facility must have a large and clean space.
Car towing services should possess state-of-the-art equipment to provide the right kind of service to its customers. Ideally, their trucks consist of wheel-lift, flat bed, and hook and chain or sling tow trucks. The wheel-lift tow trucks are similar to hook and chain tow trucks, but utilizes a metal yoke instead of a chain. This yoke is fastened under the front or rear wheels of the vehicle. Using a hydraulic hoist, the front or rear portion of the vehicle is lifted from the ground as it is pulled. Flatbed tow trucks, also called rollback tow trucks, contain a large empty bed in the back of the truck. Using hydraulics, this bed can be inclined to form a ramp. The vehicle is driven to the flatbed, or a pulley can be used to drag it into place. When the vehicle is in place, hydraulics is used to level the flatbed and haul the vehicle. Flatbed tow trucks are preferred for hauling vehicles since these vehicles do not put pressure on the vehicle or drag it for a long time.
