subject: Answering Services Business At Your Call [print this page] The other day, a splitting head ache woke me up at the middle of the night. I looked at the clock beside my bed and found that it was 3 am. There was nobody at home and I wanted to talk to someone about how I could get instant relief. I had my doctors number with me but I wondered if it would be all right to call him at this late hour. Since the pain was too excruciating, I decided to make the call. I was pleasantly surprised as well as relieved to find a sympathetic voice answer my call. She was not my doctor, but she guided me on what to do and which medicines to take so that the pain subsidizes and I could sleep for at least some time. She also fixed an appointment with the doctor, the very next morning. That was the first time I got acquainted with the answering services in general and medical answering services in particular.
An answering service takes and screens calls, provides basic information to the caller, passes on messages, schedules appointments, takes orders and provides customer support. It allows customers and service seekers to stay connected with business owners, medical practitioners or service providers at all times. From doctors, contractors and attorneys to small businesses offering tech support, a professionally managed service competent to answer different queries from potential and existing customers find use in various industry segments.
With an answering service in place, the services providers know what is happening when they are away from their businesses and can stay connected with clients on a 24*7 basis. Doctors can use medical answering services for emergency calls at odd hours. Large corporates can use such a service to take orders or provide information to customers pertaining to product support. These services can also be used as a backup in case of power outages or any other emergencies.
There are different categories in answering services are as follows:
Automated service: Customers can leave voice messages and obtain information based on responses to the prompts. They might be asked to Press 1 to know about directory listings and leave a message. Such a system is ideal for customers looking for general information.
Live service: Customers can talk to a person to get their queries answered. The operators are trained to identify the nature of the calls and send a call through in case of emergencies.
Internet service: Customers can get their calls directed to smart phones of the business owners or doctors, in case of exigencies.
Call center: A call center usually involves a large number of people assisting with sales or claims for a company. Bigger organizations often enlist in-bound and out-bound call center services to connect with clients and provide a high level of customer service.
A professionally managed answering service plays its part in ensuring total customer satisfaction and makes a positive impact for the business owners, doctors or the professionals enlisting their services. As a customer, I would any day depend more on someone who is there to answer even the smallest query with authority at any time of the day or night. The experienced and well trained staff responding to my call quickly and happily would put my mind at ease and mitigate any of my concerns, making me a customer for life.
No wonder, many doctors, attorneys and business owners are realizing the potential of answering services to expand their client base and enlisting experienced professionals to answer work-related messages during off hours or take orders online. They are on the lookout for the services of a professional and friendly provider in the area of their operation which can offer top notch services at an unmatched value.
