subject: Why You Need A Medical Answering Service [print this page] You may not think that you need a medical answering service to field calls to your office. There was a time when doctors practiced medicine without even as much as a telephone, too, but with the advent of every new technology, opportunities arise to render more efficient service. The type of service we're talking about in this article is just such an opportunity. What's more, knowing that your patients are able to reach you when they need to can give you tremendous peace of mind, too. You'll probably still worry about some of your patients, but you'll do so a lot less. As a result, you will feel a lot more freedom to enjoy what limited time off you do have.
Of course, it will give your patients peace of mind, too. Knowing that they can ultimately get in touch with a doctor anytime the need arises can go a long way toward helping them worry less about their health care needs. As a result, they will really feel like you care about them, and they will be all the more satisfied with your service. In fact, if you are accepting new patients, this could even result in some new business for you, as they begin to tell their friends and family members how delighted they are with the service which you have rendered.
One concern which you may have is that if your patients are able to get in touch with you any time they need to, you may end up with very little time to yourself after all. However, solving that problem is actually one of the advantages of having people answer your calls instead of giving your cell or home phone numbers to your patients. If those people are calling just for your hours or directions to your office, the call center employees can simply provide that information. They can also take messages from people who are calling simply to leave them. Thus, the only calls that make it through to you will be specific medical concerns.
Another reason to use a medical answering service is that, more and more, the market is demanding it. When there are physicians available who can and will respond to their patients any time, night or day, it is understandable that those patients would appreciate that to such an extent that, all else being equal, they would choose such a physician over one that has less availability.
