subject: Business Enterprises Going Green With Virtual Call Center Technology [print this page] Virtual call center technology has made things more economic and easy for the business enterprises. This new technology has made it possible for the agents to discharge their duties and responsibilities as call center agents from their home. The entire arrangement is really economic; the businesses can now cut down on their office real estate expenses, cut down on their expenses with regards to infrastructural development, cut down on their expenses with regards to employee recruitment and maintenance. All they need to do is to put in a little bit of extra effort to monitor the activities of the distant agents. Here also advanced technology has eased the task of coordination and monitoring.
Besides being economic web based call center technology has another advantage.
With the news of environmental hazards and the fast exhausting natural resources it has become mandatory that every responsible citizen try in his/her own way to help save the environment. Even the business enterprises have much responsibility in this context; it is a part of their corporate social responsibility to conduct business affairs in a green and environment friendly way. The technological advancements in the field of call center outsourcing have made it possible for the businesses to contribute something for the cause of the environment and the earth. How? Let us have a closer look at it.
The new web based call center technology has permitted the companies to hire agents who can work from home. The software does not have any reservations with regards to the software; it can function through any hardware. On most occasions it is the agents personal computer that is being used. Wondering what is so green about this whole arrangement? Here we need to have a look at the traditional model of call center operations and point out the differences between the new and the old model, only then the very pertinent question posed above can be answered.
Let us have a look at the traditional model of call centers first. In an old call center set up one would see a good number of agents sitting in adjacent cubicles with their eyes glued into the system and their earphone plugged into their ears, working away to glory. They are all busy making or receiving business calls. As soon as one set of agents would leave the office space the next set would come in, this is to ensure that there is someone or the other to attend to the customer issues and to keep the marketing campaign going. The systems remain on throughout the day and the night, so does the air conditioners and the lights.
In case of a virtual call center model, the agents work from their home mostly. There is no point to keep the call center office lit up all throughout the day and the night. In fact the agents after using their personal computers for work switch it off. Basically the new arrangement saves a good amount of power or electricity. This is definitely economic, when the power consumption is reduced the business expenses on infrastructure goes down significantly. More than being cost effective this arrangement is environment friendly.
With the new call center technology the cost of call center services have gone down keeping the quality intact and the cause of environment is also taken care of.
