subject: Ip-based Business Phones Substantiating Mobile Workforce In All Ways [print this page] Internet Protocol (IP) Communications, or IP-based business phone systems, allow businesses to use a single network for computer data, phones calls, and video. These business phone systems can allow companies of all sizes to use features that improve productivity and communications with customers as well as among staff members.
More efficient phone systems can help companies reduce their communications costs. According to IT research firm Nemertes Research, an IP-based phone system can reduce local-loop phone charges for small & medium-size businesses by $4,800 to $9,600 a year with a converged network.
Similar to Website Analytics Now Trace Business Calls
When choosing a business phone system, many companies want the ability to track the call experience and outcomes of communications with customers. A system that allows a company to look at who placed calls, where calls went, and how long they lasted, can help to improve efficiency. Many businesses also look for the ability to charge calls to specific departments and to consolidate voicemail and email into one inbox.
Phones for Mobile-Workforces
More people are working from home, their car, or even at offices half a continent away. As a result, Voice over Internet Protocol (VoIP) is gaining popularity among businesses of all sizes. Calls are handled by software downloaded to each user's computer.
Complimentary Phone Services
Complimentary phone services are changing how businesses handle their calls. Using a VoIP system, for example, can give a company the ability to connect with employees no matter where they may be located. An auto-attendant can allow employees to have their own extensions, as well as forward calls to cell phones or transcribe them to email. Free VoIP services also allow people in multiple offices to communicate with each other at no cost. Other freebies that some services offer, and that should continue to grow in popularity include:
Free VoIP calls through Wi-Fi using mobile phones
File distribution from mobile-phones
Free intercom or conference calls
Free faxes
The wide variety of features available and the bundling of free services with systems make it more important than ever for businesses to define their needs, determine what features best meet those needs, and find the company that provides the best overall solution.
Relevance & Connectivity
Whether your business has one employee or one hundred, wireless PBX VoIP phone solutions can keep everyone in touch. Walkie-talkie features offer a faster way to communicate between groups, and phone plans can be grouped onto one simple company bill from a wireless business vendor. Many wireless companies offer free mobile-to-mobile calling within the business, further lowering the monthly phone bill. Where outfitting your employees with a wireless device increases connectivity and production, the switch makes good bottom line sense.
The simple fact of the matter is that businesses who fail to recognize the efficiency of wireless solutions run the risk of falling behind. The power to connect your employees and retain functionality away from the office should be an essential concern to business leaders, particularly when competitors may already be taking advantage of mobile business phone service and other advances in technology.
