subject: Boston Call Centre Services [print this page] A call centre is an office, where a lot of calls are made and received to provide service to the customers of various products and services. Every company wants to keep its customers happy by providing excellent service both during purchase and after purchase and they do so by call centre customer service. These call centre customer service are set up to provide after sales care to the customers, who might have any queries or difficulties with the products or services. There are basically two types of call centers inbound and outbound. An inbound call centre receives incoming calls from customers to provide them customer service and handle their queries and an outbound call centre is one where outgoing calls are made for telemarketing, data collection, clientele and product services, debt collection etc. A typical call centre would have a number of Customer Service Agents, who would be seated in their work stations with a computer and a telephone, making and receiving calls from customers. Call centre outsourcing is quite popular in todays time where the parent company would outsource their call centre customer service to a third party. It is considered more economical than running the call centre customer service outsourcing themselves.
Boston in Massachusetts, America is one of the most popular cities for call centre outsourcing. Boston call centre services are quite popular in America and also all over the world. They specialize in all kinds of customer services like 24/7 outsourced telemarketing, telesales, inbound order taking, appointment taking, help desk, hospital, healthcare and insurance, outbound B2B lead generation, and normal customer service. They handle both inbound and outbound calls. They are not only a source of employment for hundreds of people but Boston call centre services provides excellent services for the companies to improve their business and increase their customer base by providing excellent services. They have highly trained and experienced call centre professionals to transact smooth business and are expert in providing quality service and solving the queries and addressing the concerns of the customers. A happy customer is always expected to come back to avail of the services, thus increasing the business and profit of the company. Many call centers in India also specifically work with the Boston call center service industry.
A call centre is an office, where calls are made and received, to handle various queries regarding the product or services.
