subject: Call Center Headsets Make For A Better Answering Service [print this page] Call centers essentially operate to answer calls for your customers. This throws light on the importance of call center headsets. Headsets are a fundamental piece of hardware in a call center of any size. It is important to provide quality headsets to your call center operators. An ideal headset must be comfortable and durable. In addition, the headsets must offer excellent sound quality. The sound that passes through these headsets must be clear. No compromises can be made in respect to the professionalism of the call centers and the efficiency of the operators.
Gone are the days in which the call center operator was found sitting in the middle of a thousand wires. With the phone receiver in hand, it was practically impossible for an operator to work with their computers, take notes, and interact with a customers' web application.
This issue has continually troubled call centers. Now with the arrival of new headsets, wires are a thing of the past enabling the call center operator to be more efficient. With the help of the new breed of headsets, call center operators are now able to handle customer calls as well as have free hands allowing them to interact with any rich content like entering data into a customers' CRM web form. Headsets also add to operator efficiency by allowing them to handle other forms of non verbal communication like live web chats for other customers while they are on the telephone. The call center operators can now cater to the needs of the customers with much more ease and be a more interactive part of the call center work force.
Stretching your neck or moving your head while still in conversation with the clients is possible with the help of wireless headsets. If you are asking why this is important, picture the job of the CSR. They are on the telephone all day so any physical stress reduction is important. Considering holding a telephone on your shoulder or ear all day, a wireless headset reduces physical stress and lowers any chance for law suits or paid rehabilitation. Besides the aforementioned factors, the hands free factor reduces the stress levels of your call center operators. Reducing the stress on your operators will result in more satisfied customers. Better headsets can actually make your business more profitable!
Technological advancements have brought in new, as well as enhanced features into call center headsets. Have you ever heard of voice cancellation. This mutes out disturbing noises and makes the operator-client conversation clearer than ever before. The dynamic voice control that this headset exhibits will help in listening and addressing issues more quickly and clearly.
The overall result in using a good quality headset is an increase in the performance of your call center operators. This in turn will increase the productivity in your call centers. The only downside to new headsets is the cost factor. A new headset, especially noise cancelling and the Blue Tooth linking headsets, will cost you upwards of $125 each. If you have more than 10 operators, expect to spend over $1,000 on new headsets. That factor aside, new headsets are a great investment in the future of your answering service. The durability of these headsets adds to their cost effectiveness. There are lots of manufacturers out there, so be sure to select the manufacturer that best fits your call centers needs!
