subject: 4 Ways A Live Answering Service Enhances Your Practice [print this page] No matter what type of medical practice you run, there are ways to make it better. Streamlining your service and ensuring that your patients are always able to contact you are both vital considerations, and a live answering service can help ensure that you are able to achieve those goals and provide your patients with the communication they need and deserve. If youre on the fence about hiring an answering service for your practice, here are four benefits that should help you make up your mind.
Cost Effective
First, youll find that a good live answering service doesnt have to be a huge investment. In fact, they can be downright affordable without sacrificing quality or convenience. Of course, price shouldnt be your first priority, but it is an important consideration.
Get Your Patients the Answers They Need When Youre Busy
Medical practices can be incredibly busy. For patients calling for advice, for follow-up questions or for general information about your office, that often translates into no answer to their phone call or the need to leave a message on your office voicemail system. With a live answering service, every call to your office will receive an answer from a live operator, rather than being forced to use an impersonal automated system.
Constant Connection
The problem of missing calls and losing messages is one that any busy medical office has experienced. However, when you choose to work with an answering service, you never have to worry about missing those vital calls and messages again. The right live answering service can offer a variety of options to ensure communications are maintained, including paging, email, phone calls, SMS messages and more.
Lighten the Load on Your Staff
Chances are good that the staff in your office have a lot on their plate. Not only do they have to answer phone calls, but they have to help with patient care, deal with patients in the waiting room, manage record keeping and billing, as well as a host of other responsibilities. A live answering service with a nurse triage feature can help take some of the load off by providing answers to patients on the phone with medical questions and concerns. This allows your staff to focus on their other responsibilities and frees up more of their time.
With the right medical answering service, your practice can be more successful and your patients will enjoy better care.
