subject: How Much Do You Know About The Predictive Dialling? [print this page] A predictive dialler usually uses a set database to make calls. The predictive dialling can make two or three calls for each call centre representative available, and automatically make adjustments as staff go on and off. Furthermore, other items, such as missed calls are filtered out by using the product.The predictive dialler will increase the number of calls that will actually be answered by someone. Using such a system will make sure that call centre workers are kept consistently busy.
Predictive dialling is when you will receive a call and when you pick it up you will get silence of the calling party disconnecting the call. It is when a telemarketers automatic dialer simultaneously dials more numbers than the telemarketer could handle. If all of the called parties pick up at the same time, the first person that picks up is connected to the telemarketer while the rest are disconnected.The service pays for itself very quickly within the first month. There is generally only a small one off set up fee and then a cost effective monthly service fee with no costly per agent software licenses required with most providers unlike traditional premises based diallers where significant capital expenditure was required.
The only other costs to consider are the actual call charges themselves which can be extremely competitive. In addition you will find some providers providing all training and unlimited telephone technical support as part of a predictive dialling package.The Adaptive Predictive Dialer provides realtime and historical management reports. At any time, you can see how much work has been done, how much is waiting to be done, how many calls each user has made and their success rate. You can generate historical reports on campaign activity, call outcomes, user productivity, etc.
More than ever, it is highly important to optimise the resources you have in the Contact Centre. Utilising predictive dialling will not only increase agent productivity but enable you to save costs .It increases your customers' satisfaction.Predictive dialing uses a computer based system that automatically dials groups of telephone numbers and passes calls to available operators or agents in a calling center once the calls are connected. The most common use of predictive dialing is in call centers which make large amounts of calls by telemarketing companies. Predictive dialling was introduced for the purpose of increasing efficiency within calling centers.It is far more advanced than using an autodialer because it monitors calls made to see how they are answered.
