subject: Outsourcing To Call Center Companies In Manila Can Brighten Business Prospects [print this page] For the last couple of decades, the Philippines is counted as one of the most preferred overseas outsourcing destinations by businesses from all over the world. And within the country it is the call center companies in Manila that have attracted the major proportions of foreign investment and has played a crucial part in the economic revival of the nation. And because the call center industry is playing such a crucial role in this journey of revival, the government offers this industry a plethora of fiscal and non- fiscal incentives.
Well there are definite reasons for such preferences- the abundance supply of high-skilled labor force that too at very affordable rates, good amount of government incentives and supports- both fiscal and non fiscal, the proficiency in English language because of extensive use of English as a medium of communication in the country, affinity with the US culture owing to the long colonial relationship that the two countries shared, the outstanding work culture, the hospitable nature of the Filipinos and many more.
Wonder why Manila has become the hub of all business process outsourcing activities? The country has a very Manila- centric economy, Manila is indeed the economic and commercial hub of the nation. As a natural corollary this is the most populated part of the country, the density of population is as high as 19 thousand persons per square kilometer. So the Manila BPO companies have no dearth of labors supply. Going by the laws of classical economics any product or service that has more supply than demand, the prices are bound to fall. This is exactly what happened in case of Filipino labor, abundance of supply and the low employment opportunities have resulted in extremely affordable labor rates. The low labor rate has acted as one of the primary incentives for the call center industry to set up base here.
The low labor rate reduces the operational costs of the businesses from the developed countries of the world. Now this is a real motivation when the prevailing economic climate has made cost cutting mandatory. To add to the charm, the robust infrastructure of the Manila BPO companies and the strong hold of the agents over the English language have a direct positive impact on the productivity of the call center services in Manila. Particularly for the US based business houses, the long colonial relationship acts as an added advantage. The Filipino call center agents can establish rewarding connections between the business and the US buyer, both existing and potential pretty easily. Actually it is the hospitable nature of the Filipino race that becomes pretty evident from how it treated the colonizers in the past that makes them the best agents for customer servicing as well as for the lead generation activities.
Very recently in addition to the offshore call center in Manila, the foreign investors found a new call center hub in the Cebu region. The call center industry in this part of Philippines is growing at a rapid pace thereby offering the businesses from all over the world increased number of choices.
