subject: Sap Business One Support Via Web Sessions And Phone Conferences [print this page] We are talking here about secondary consulting market where SAP B1 is already implemented and you are phasing phase two with custom integration, Crystal Reports and probably user interface modification. The advantages of web session are apparent as there is no cost for you to reimburse for consultant travel onsite as well as the service could be provided immediately. The only requirement from your side is decent internet bandwidth and in nowadays this is normal. Lets review popular services and their delivery options:
1.Customization programmed in Microsoft Visual Studio C# or VB with Software Development Kit libraries. This is something that requires expertise and you do not want to expose your company to programmer who is coming through learning curve. General guidance is creating user defined tables directly in SAP BO and then use them as data intermediate storage as you can feed documents to custom tables directly via SQL Stored Procedure or cursor. Next step is SDK login and transforming external data into documents such as Sales Orders or Invoices
2.Crystal Reports design. SAP acquired Business Objects and Crystal should be recommended for managerial reporting. From our head popular requirements are Sales Commission, Customer Statement, Bill of Lading and Project Profitability. General advise here is to base report on SQL View or Stored Procedure and do not use such assistance as report design wizard. We have seen situations where developer screwed up CR and customer was in pain reviewing rows duplications and incorrect summaries. If you as developer test report in SQL query then designer part is a piece of cake and you do not expose your customer to testing pain
3.Old Versions 2007A and 2005A. Business One is relatively new player on the US ERP software market and consulting firms are showing up on local and regional markets as mushrooms. It is difficult to expect that every local shop is familiar with historical releases no longer supportable by SAP directly: 2005A and 2007A. New coming consultants are trained in current version 8.8X. If you are on old version then help is available through nationwide technical support call centers ran by nationwide consulting firms
4.Multinational Companies. Here you probably do not expect consultants travel worldwide especially regarding the recommendation to host SAP B1 on your server located in the headquarters. Business One is translated to numerous world languages including Brazilian Portuguese, Chinese, Japanese, Korean and Russian. It is ideal ERP solution for multinational corporation expanding to South America, Asia, Eastern Europe or Russian Federation and Siberia
5.Second Opinion. Consulting business is comparable to medical practice. If you are not happy with what you family doctor says then there is second opinion option
Lets take several questions from the internet
Q. Are you certified reseller of SAP Business One?
A. Yes via M2-D2 in Atlanta Georgia. In fact Andrew Karasev is ERP consulting guru practicing since 1994
Q. We are multinational corporation with location in Pavlovskaya Sloboda to the west from Moscow. We have issues with Tax Agency quarter and annual reporting. In RF we have issue with mandated GL chart of accounts especially with reglamented transactions with account 20 (main production). Is it possible to fix the issue?
A. We are ready to come to you from Krasnogorsk, Moscow Region where Andrew Karasev our SAP B1 guru is residing. It is difficult to promise as SAP in Moscow is working on the localization issues. Lets see what we have toward the end of 2012
Please call us 1-866-304-3265, 1-269-605-4904, help@efaru.com. We have local presence in Chicagoland, Southern California, Atlanta Georgia, South West Michigan, Houston and Dallas areas of Texas. We serve customers USA and Canada nationwide and internationally via web sessions and phone conferences (Skype is welcomed). We are working on Brazilian ERP consulting market in Sao Paulo since 2004
