subject: Phone Systems For Small Office [print this page] Unless you are unlucky to bea manager or director youll be in a room with other employees. Generally, through lack of space, desks are grouped together and if you are unlucky, your neighbour will be someone with a strident voice that they dont lower when theyre talking on the phone.
It is then quite difficult to hear yourself speak, or to listen with any attention to your callers if they are engaged on the telephone at the same time.
The other hindrance that arises in large open plan offices such as Call Centres is background noise pollution. Todays contemporary decorations are bare sound-reflective walls, hard surface wood-effect furniture and metal or plastic seating; very little in the way of sound deadening textiles.
One of the solutions to these difficulties is the introduction of acoustic ceiling tiles as well as screens or dividers. In open-plan spaces these can be fifteen hundred cms high to constitute departmental separation while between work stations, a half-height screen attached to the edge of the desk-overhang provides some measure of privacy and a pseudo wall for pinning notices to.
Unfortunately these are not the panacea to invasive noises. Our phone system handsets still pick up voices through the receiver and this is to a certain degree fed back into the ear piece. So in these environments the solution is to resort to noise-cancelling headsets. There is a two-fold advantage derived from this. Firstly it frees up the persons hands so that they can enter data into their computer keyboard while in conversation, or to jot down notes with pen and paper. Secondly, if the headset is DECT or BlueTooth , it permits the person to walk to a quieter location for added concentration on the subject matter under discussion. Also, while youre away from your base of operations, you can react to calls by effortlessly pressing the button on the earpiece.
Plantronics, Jabra, JPL and Sennheiser offer a wide range of models that will please most people. Prices are from as low as 28; so its not costly to deal with your problems.
But before embarking on a purchase of one of the many NC-headsets available on the market, check out its compatibility with your phone systems terminals. For users of Samsungs OfficeServ and older DCS or iDCS, youll be pleased to know they are, and readily accepted.
For more facts or to discuss this subject contact the team of telecoms professionals on 0800 652 8052. Youll receive matter-of-fact advice on this or any other Phone Systems for Small Office related matters.
