subject: It May Be Time For A Medical Call Answering Service [print this page] The right medical call answering service could make life easier for your practice. Your staff could have time to focus on the patient's in your office, without the worry of neglecting the patients on the phone. You can leave customize messages for certain clients and general messages for everyone else. An answering service is there to represent your facility 24 hours a day.
Most physicians that are not available after hours depend on their medical call answering service to be there for their patients and to accurately take messages. Patients with life-threatening emergencies could either be directed to you or referred to a medical facility. In many cases, most of them just want the comfort of speaking with a live person over the phone. This is where the after-hours messaging service can be beneficial to you.
Your office can be very busy during the day, sometimes to the point where it could become impossible to answer all of the calls. Your answering service can take messages during this time, or direct certain calls to you. The customization features offered by the medical call answering service are tailored around the physician and their staff. No one has to be interrupted unless they want to be.
Patients also benefit from a telephone service in your practice. They will not have to speak with a machine, and could better explain their reason for calling to a live person. The representative acts as an extension of your facility, and should offer a professional yet caring tone to every customer. This is a service that your patients will appreciate.
When choosing an answering service for your practice, there are some things that you should not overlook. The company should operate as a standalone facility, instead of using several virtual representatives. This often presents a problem when patients call and are subject to hearing normal household noises while trying to do business. This is extremely unprofessional, and could ultimately cause you to lose patients. It is best to hire a company that has a location intently used for business, and experienced managers on hand to solve difficult problems that may arise.
HIPAA compliance is also important in the medical industry. Make sure that the company trains their employees on privacy matters relating to patient conversations.
An answering service could be just what your practice needs to free up more time to spend with your in-office clients.
MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.
