subject: Disaster Recovery-the Real Benefits Of A Non Geographic Nimber [print this page] In a modern business environment, many of us take it for granted that the technology that we use during our working day will continue to operate without interruption. The problem with this assumption is that it can potentially lead to your business being exposed for an indeterminate amount of time.
Imagine if you will, a scenario where your telephone system inexplicably ceases to operate, and your entire organisation is left without fixed line communications. Could you risk a situation where your customers couldn't contact you to purchase your products or services, get customer support, or pay their invoices? What financial implications would such an event have on your organisation? 0800 Numbers.
The situation illustrated above is not rare and could happen to your organisation at any time. The complexities of rectifying such issues can be great, as can be the time that you have to wait for your service to be restored. Numberstore customers have the distinct advantage of having complete control over inbound telephony by using its online call management system, eConsole. eConsole allows users to make instant changes to their inbound call routing, and set up sophisticated call flows that incorporate any number of its advanced call management features. The true power of eConsole lies in its flexibility.
The case study below provides an illustration of how eConsole can ensure that your business telephony is flexible enough to provide you with freedom, control and performance when you need it the most.0844 Numbers.
Customer X
Customer X is responsible for the sales and technical support department for a large multinational corporation. He has over 50 staff working from his central call centre, and he distributes his inbound calls by utilising eConsole's IVR (Interactive Voice Response) Menus, Hunt Groups and Call Queuing. In the event of a disaster, Customer X cannot allow the sales or the technical support of the organisation to be affected, so he has implemented the following processes to ensure this never happens. 0845 Numbers
Create Disaster Recovery Call Flow.
Customer X has duplicated his existing call setup that includes IVR Menus, Call Queues, Hunt Groups and Voice Mailboxes. The main difference here is that instead of routing calls through to landlines, he routes all of his calls through to a combination of his staff members mobile telephone numbers, as well as some regional support centres. By storing these settings within his eConsole account, Customer X can quickly switch between his current account settings and his disaster recovery settings in less than a minute.0871 Numbers
Uploaded Custom Announcements
Customer X understands that his customers will experience some delays when routing calls via his disaster recovery settings. Customer X can upload custom announcement messages in real time to advise customers of alternative methods of support to ease the pressure on his staff members in the event of a disaster occurring.
Reconfiguration via mobile
In the event that Customer X cannot reconfigure his eConsole account because he has no internet access via his desk top computer, he can simply access eConsole via the internet via his smart phone to reconfigure his disaster recovery settings and implement these instantly. Customer X has recently used this method of reconfiguration during an unplanned fire evacuation of the call centre. This swift action ensured that no customers were left without a point of contact, and the sales activity of the organisation was uninterrupted.
For further information on how to protect your organisation in the event of a disaster, please contact a member of the Numberstore team on 0800 321 3000 or visit Numberstore. Freephone Numbers.
