subject: Climb The Ladder Of Success With Small Business Pbx [print this page] What is small business PBX? What is small business PBX?
Small business PBX is a hosted third-party service that allows users to avail certain services on a rented basis. The setup, maintenance and up gradation is the responsibility of the service provider. You just have to pay for the services and you are good to go. Hosted PBX system offers multiple benefits such as reduced costs, freedom from dealing with technical issues, improved customer feedback and a professional image for your company due to the advanced calling features offered.
Why we need small business PBX?
Every small enterprise in the stage of its infancy has to strive to achieve a position in the market and to project itself as a dominant player in the market. To do so, a huge capital investment is required since you need to maintain a seamless communication channel. Maintaining a smooth flow of communication enables you to maintain harmonious relations with your customers and achieve complete customer satisfaction. Customer feedback is a very vital component in a companys growth since customer views help to expand business. However, small businesses do not have too much to invest at an initial level. Small business PBX provides a feasible solution for these organizations through which they can hit their targets.
What are the benefits/features offered?
Reduced Costs: The cost of purchase and setup of the equipment is nullified. Moreover, since the equipment is maintained off-site, one does not need to recruit skilled personnel for maintenance purpose. Using VoIP service, call costs can be greatly reduced.
Scalability: The organizations can be flexible to change their requirements whenever they want to. The organizations can scale their requirements and pay for what they use.
Effective Communication: Hosted PBX system enhances the business communication channel within an enterprise. It provides smart calling features that help to satisfy customers and maintain a seamless flow of communication.
No Maintenance Required: Small business PBX offers hosted services and since the equipment is maintained off-site, no maintenance of the equipment is required.
Mobility: Users can go mobile with this service. This means that if you are not on your desk and a customer wants to talk to you, then the call can be transferred to your cell phone or home phone and it can be answered from there.
Quality of Service: The channel which is provided for communication is flawless and the sound quality provided is good because in this service, voice packets are given preference over data packets and the data packets are transmitted when the voice packets are not being transmitted.
Ease of use: Small business PBX is easy to use because the users do not have to deal with the technical complexities involved. Flawless communication services are provided and the users just have to avail those services and continue with their operations.
Professional Image: Hosted PBX helps an organization project a professional image so that it leaves an imprint on the minds of its customers and helps them to grow. Moreover, your company appears to be at par with the dominant players in the market and attracts more clientele.
