subject: Advanced Voip Features Along With Cheap Business Phone Lines [print this page] Everyone is now using the VoIP technology successfully and is aware about the benefits provided by the cheap business phone lines, as compared to the customary PSTN lines. However, these are not the only advantageous features, there are still more to select.
So, before you decide on a VoIP provider, IP system or IP PBX system, you will have to reflect on the features needed by you. If you own a small business, you may go for basic features like call holding, call forwarding, call transfer, voice mail, park calls, three way calling and more.
Before buying cheap business phone lines, lets look at some of the other sophisticated characteristics of VoIP system that can enhance the appearance of a small business and make it look like a highly professional organization.
Top five features with VoIP cheap business phone lines are:
Auto attendant
The auto attendant is the basic aspect of a sophisticated IP PBX phone system. The auto attendant quality in any IP PBX system allows playing a pre-recorded message or music for the clients on hold.
Auto attendant software has another quality of answering incoming calls to the central number and routing those calls according to the callers needs. For instance, the caller can select to route their call to a sales department, accounts department or a billing department.
However, in small business these different departments are run by one or few persons having the same addition for manifold choices. This fact is not known by the callers and in this way your small business will appear to have more staff than it actually does.
FMFM or call hunting
The other popular feature is find me and follow me, which helps telecommuting from home, hotel, travelling or out of job site. With this system, the employee sets the location of his whereabouts and they can have more suppleness. The clients will not end up chatting to a voice mail, as a substitute for the person they were trying to contact.
Presence
Presence is an addition of the FMFM function. Without depending on the users to set the locations, where they are expected to be, but the presence factor tracks them down in real.
You can also mute your cell phone, if you are doing some important work.
Conferencing
A high-quality VoIP telephone system will support audio and video conferencing. High speed broadband internet connection can allow conference between multiple people from different distances in real. The quality of international calls may it be audio or video is very high.
By applying certain IP collaboration application to your conferencing functionality, the participants can share presentations, exchange files and also view each others computer desktops. This coordination is termed unified communications.
Convergence
This basis of combined communications is the junction of diverse technologies to work mutually. This system can handle local and international calls, instant messaging, e-mail, voice mail, video conferences and faxes. For instance, if you are away from the network area, then you are notified using instant messaging that someone wants to reach you.
VoIP technology has made small business to compete with large businesses by making a Web presence. Small business can now afford international calls by using the IP PBX units and VoIP telephony. The dissimilarity between telephony aspects presented to small and big business in the past will now diminish.
