subject: The Advantages Of Using Vxml Speech Biometrics In Call Centres And Other Institutions [print this page] VXML applications have so many different uses that numerous institutions have started using them. The resources saved by using such applications are hard to be ignored. Workers are free to focus on other elements, while the voice recognition software handles most requests and inquiries. This is possible due to the advanced speech recognition elements that top tier software uses. Advanced speech biometrics is used, and patterns are analysed to determine exactly what is being said and the accuracy of detected speech is amazing. Besides this, speech biometrics can also be used successfully for security purposes, using two factor authentication routines, or even third level routines.
Software companies create different packages, each created for a specific purpose, but it is also easy for them to develop a package tailored for a specific company. Each package provides certain advantages, depending on its type and its intended use. All of them allow the company to save time and offer high security, but let us also take a look at some of the specific advantages of each package.
For example, a password reset package can be installed, allowing each client of the institution to reset his or her password over the phone. This is done in complete security, thanks to the voice recognition software. Second and third level routines can be required as well, depending on the level of security required. This means that after the login procedure, an extra verification is performed, and this is called the second level routine, or even a third verification, called the third level verification. The client can rest assured that no one can reset his or her password, without passing the verification procedures, and their level of accuracy makes this almost impossible, as the software even goes as far as checking to see if the call is actually live and not a recording.
Another example of application that is used in numerous high security institutions such as banks is an online security application for home banking purposes, or rather telephone banking. Clients of the bank can log into their accounts via the phone, using a regular log in process, to see the status of their accounts and perform monetary transactions. The level of security offered by the voice verification procedure is perfect, especially if all three security routines are used. The second level routine is activated after successful login, and an automated call is made to the phone number the client has registered in his account. After answering the phone, the voice of the client is checked, and the third level routine measures enter into effect, in the form of security questions that also use voice recognition. The call asks the client to speak the password, or letters from it, and then compares the voice of the client and the password, to the entries it has on record. The voice print is carefully analysed to make sure it is real and that no recording is used.
Other institutions use voice recognition to provide their clients with an easy way to order restricted goods such as certain drugs. The biometric pattern of the caller is analysed to make sure that it matches the voice print available on record, and only afterward is the purchase approved. The call is recorded and attached to the transaction, for security reasons, and the biometric platform also check to see if the call is indeed live.
These are only some of the different uses of VXML applications, but there are numerous others. It is easy to see the advantages provided by speech biometrics and the security offered by two factor authentication routines. Any company can benefit from having such software implemented, but there are some institutions that can profit more than others from this. These are institutions such as banks and museums, in which security comes first, and offering their clients peace of mind when it comes to security, is top priority. The good part is that implementing such security measures is not very expensive, and applications are usually designed to be easily integrated into the workflow of any institution, so there is no need to replace everything simply to install speech biometrics. While the initial expense may seem a little high, the money saved by using such systems, and the number of clients gained, is entirely worth it.
