subject: Crm With Integrated Business Intelligence Features [print this page] The term CRM systems refer to Customer Relationship Management systems. These CRM systems are designed to help companies keep customer and client information in one easy accessible location. The better CRM systems of software include much more then this however. They also include Sales Force Automation (SFA) and Contact Management. The combination of these elements in CRM systems will provide busy sales force managers the opportunity to stay on top of everything related to sales and make sure there are no missed opportunities that cause a loss of sales. Some CRM systems will offer more applications, include: Marketing Automation, Customer Service and etc.
For many years it was only the large corporations that could afford CRM systems. For example, they were very expensive and usually the SFA and contact management software was sold separately. In addition, these expensive CRM systems were very difficult to set up and required extensive training of sales personnel before they could successfully use the CRM systems to their advantage. These CRM systems also contained many features that most companies, particularly smaller ones would never use.
There has been a lot of work done on creating better and more affordable CRM systems in recent years. There are now CRM systems that are affordable and can be tailored to fit the specific needs of businesses of all types and sizes. These new CRM systems include all of the best elements for sales, customer service and marketing.
The newer CRM systems are much easier to set up and very little training is required to get employees ready to take full advantage of all of the features in the CRM systems. This is particularly true of the CRM systems designed by a company called WisageTech that has developed its CRM systems -8thManage CRM.
8thManage CRM software is an advanced business solution designed to take advantage of the latest web technology, and embedded best practice in business management methodology. It offers all the features you can expect in a quality CRM suite; but what you may not expect is how well these features work together with embedded workflow, prompts, reminders and alerts that make using 8thManage a simple and rewarding experience.
Major applications include:
" Sales force Automation
" Marketing Automation
" Customer Service
" Client Information & Contact Management
" Embedded BI for Client Analysis & Lead Generation
8thManage CRM has a state-of-the-art UI that is extremely easy to use; whether you wish to look at your sales forecast report, a client"s payment performance or the Return-on-Investment report of your latest marketing campaign, you are just one click away. After that, if you wish, you can leave an "assignment task" to your staff online to follow-up, or start an online chat with the "responsible person" by clicking another button.
For more information about 8thManage CRM, please visit: www.8manage.com
