subject: Why Record A Phone Call? [print this page] Reasons to record a phone call are many and vary from person to person, so in this article I'll look at some of the most common ones reported by majority of people who have recorded a phone call in the past or are in the habit of doing so, I'll also look at some of the benefits that phone call recording has to offer to both individuals and organizations.
I decided to write this post after reading a rather interesting inquiry by a user in Askville ~ the amazon.com research site who wanted to know how to make use of his Christmas call recording gift card.
Reasons to record a phone conversation
Sharing
The number one reason to record a phone call is definitely to share. This could range from personal such as sharing call recordings of great news in the family such as the birth of a new baby or a wedding to business-ish such as recorded phone interviews with the head of a company i.e. Intel Corp. CEO. etc.
Educational
Call recording for example can be incorporated into Universities distance learning programs, where tutors and students can communicate even when they're far apart. The recorded conversation can be used by the student for revisions and also be shared with others not present during the conversation.
Podcasting
You need a recording to be able to send a podcast and one way to do that is to record a phone call. Call recording service comes in handy especially for on-phone interviews or even dictations that you wish to convert to podcasts, this can be great way to engage users if you have a website or a blog.
Souvenir
Remember those unforgettable phone moments? We all have them, right! Those moments can last forever if you record a phone call, so why not start by signing up for a call recording account online! I don't need to say more here.
Business reasons to record a phone call
Organizations can make use of call recording in the following areas:
Evaluation and Training: New Employees
This is especially important in the Call Center business, where recorded calls of good telemarketing officers can be used in the training of new ones.
Customer Satisfaction
We've all at some point experienced frustration in the hands of incompetent staff and especially in the customer care departments of service companies. Companies that have implemented good CRM and call recording fare well because they're able to increase customer satisfaction by doing follow-ups on customer calls resulting to sustainable assistance.
Enhance Security
Imagine how many security breaches in companies result from confidential information being divulged outside either deliberately or not. When such companies implement a policy that requires staff to record phone calls then such issues can be avoided.
Legal
This is especially important in fact-finding when organizations are faced with arbitration resulting from conflicts with employees or customers.
By now you should be able to see why you need to record a phone call and how doing that can serve you in multiple ways, but before you do that make you find out what the law says about phone recording in your jurisdiction.
