subject: 4 Steps To Get Credit Card Fees Waived [print this page] Don't you hate it when the bank nails you with a ridiculous fee on your credit card just because you were accidentally a day late with your payment? According to a Consumer Reports survey, 1 in 3 consumers successfully had their credit card company reverse some or all of the fees. Those odds are worth the effort to get your hard earned money back where it belongs; in your pocket.
4 Steps To Get Credit Card Fees Waived
1) Get Your Facts Together
Before you make the call, gather your credit card statement, and familiarize yourself with important facts such as your current and or previous APR, your credit score and how long you have been a customer with the credit card company. Also, if you have multiple accounts with the same bank, be prepared to remind them that your relationship is more than just the credit card. Finally, do some credit card comparison shopping to find two or three alternative offers than you can mention you're considering a switch to. Combined, this is your ammunition to convince the credit card representative to se things your way.
2) Be Friendly And Kind
Do not be rude or belligerent with the bank's customer service representative. There's nothing to gain. Their representative is barely making a living working a tough job in the call center. They aren't any better off than you; you have more in common that not. Be polite and try to kill them with kindness.
3) Escalate Unresolved Issues
Problem resolution is a key driver of customer satisfaction which some banks measure, including Bank of America. If you have an error on your credit card bill and have difficulty getting it resolved with the customer service representative, ask for a supervisor to take a second look at your case.
4) Document. Document. Document.
Take notes during your phone calls. Jot down date and time of your call and names of people you speak to. If you are transferred on the phone, always ask for the direct number to the correct department you need to reach if you have to call back. If all else fails and you need to report your bank to your state attorney general and or Better Business Bureau, your notes will make it easy to file those complaints with detailed facts.
Following these 4 steps to get credit card fees waived will help you save your hard earned money from being pick pocketed by your bank.
