subject: How Does One Cancel A Scheduled Pick Up? Pretty Simply, It Turns Out [print this page] Any New Jersey courier service understands that things happen and sometimes a business needs to cancel a scheduled pick up.
The service also realizes that a cancelled delivery is usually unavoidable, as every business wants things to keep running smoothly and efficiently. That is why the courier makes it as painless (and economical) as possible for the business to cancel a delivery.
And no worries: the company absolutely does NOT take it personally if a customer has to cancel.
The procedure is pretty simple, and anyone can do it in one of several ways: by cell phone, by Internet, or, if there are special instructions, by dropping by (just in case the customer wants to see how things are going on the other end).
As soon as the courier learns of the cancellation the better because advance notice usually gets either a free ride (depending on how long the customer has been with the courier) or a nice discount. This will tell more about that in a moment.
First of all, the Internet connection is the fastest method of cancelling a scheduled pick up. Simply log onto the website of the New Jersey courier service and enter a customer number or the information about the pickup: time, pickup location and delivery method. The business can usually find the order in a matter of seconds.
At that point, the customer should be presented with a drop down menu onscreen, and all they need to do is press CANCEL. The site will ask for a confirmation of the cancellation, and a customer service representative may contact the customer to see if they want to arrange another pick up for a different time. That is all there is to it.
It is just as easy by phone: call the courier and speak to a friendly customer service assistant, and that efficient and well trained individual will arrange both the cancellation and the second pick up, if the customer wants one.
If the customer has some special directions, a driver the customer uses regularly or a representative who is personally handling the account, and the customer happens to be in the neighborhood, please feel free to drop by. Most couriers will be happy to arrange cancellation and re scheduling personally.
Regrettably, there is a fee (as there is some expense), but it is usually minimal or nothing, depending on how far in advance the cancellation is given. Twenty four to forty eight hours is ideal, if the customer knows that far ahead.
If not, there is still no problem. Hey, they understand.
