subject: How Do I Make A Claim For Lost Or Damaged Items? [print this page] Rules and requirements are very important to running any business. Sometimes, despite all the precautionary measures, bad things happen. When this is the case with something having been shipped, it can seem devastating. Whether it was lost or broken, there are still rules that will assist in getting a little bit back for it. Depending on what it was, it may not replenish the object, but it will at least be something. Any Chicago courier service will be most helpful, in the case that any of the following should happen under their watch.
In order to help the client deal with the loss of their object, this article will help explain the process to follow. If their item is completely gone, as in lost or stolen, they can get payment for the entirety. First, they should give at least 24 hours from the expected time of delivery before inquiring, just to make sure it wasn't delayed. Then they will call or visit their website to report the status of their object. They will have a team of inspectors that will go through entire facilities searching, if not found they will ask the client to file the claim. Here they will send them all the necessary documentation for them to look over. Once they validate it, they will pay them restitution for the loss.
When their item is simply broken, it's pretty much the same process. They will speak with the company about the damage, and they will attempt to figure out when it occurred. Then they will have to fill out the claims paperwork, have the documentation and any possible pictures for verification. Once the company receives this, they will go through the paperwork and even view the package to determine the extent of the damage. When done with that, they will determine the amount or value of the damage and send them the final decision.
Everyone hopes that this does not happen to the things they send, but sometimes it is inescapable. During that time is when they need to be familiar with any policies the company may have about such incidences. Any Chicago courier service will be happy to help in any instance they may need. The ultimate value to them is the happiness of the customer and the only way to have that is to offer any information needed. Some will even have the information easily posted, so the customer doesn't have to go searching for it.
