subject: Call Center Library Review [print this page] Call centre expert with 10 years experience reveals top tips & techniques that you can learn & achieve your own success!
I've been extremely successful working in call & contact centers over the past 10 years & thanks to my excellent reputation in the sector I now run a very lucrative call center consultancy charging $635 per day for my time.Try It Quickly!
Something not a lot of people realise.....
"The current economic downturn is a fantastic time for people to progress their careers & earn more money through increased bonus & job promotion. It's also an amazing opportunity for people who are out of work to get a well paid new job & a very rewarding career."
I've enjoyed working in call centers since starting out in telesales & I'm grateful for my success, the money I earn & the standard of life I can provide my family. I want you to know that you can do the same & my 12 downloadable training courses will give you the head start you need from the comfort of your own home.
Below are details on each course & what you'll learn.
"Learn the skills you need to be successful, earn the money you deserve & make getting that new job or promotion so much easier!"
Course 1 - Building Customer Rapport
Sales are often built on our ability to build relationships with customers and for this we need rapport. This is more than small talk. It is more like a common understanding between 2 or more people. Find out how to build really effective rapport with this course.
Course 2 - Seriously Effective Questions
There is no way we can make a good recommendation unless we understand the customer's needs and there is no way we can understand the customer's needs without strong questioning. The ability to question in an engaging and friendly way is an essential part of any sales person's toolkit. Learn how to ask the right questions with this course.
Course 3 - Expert Objection Handling
Objection handling is essential and a sales person who can comfortably deal with customer concerns will not only close the immediate deal, but also build trust for future sales. Learn the secrets to handling any objection with this course.
Course 4 - Closing The Sale
At a time in the sale it is appropriate to ask for the business. This can be an area of concern for sales people who fear breaking the rapport, or offending the customer by appearing too pushy. There are however ways of approaching this that encourage the customer to buy and can even strengthen the rapport. Get my top tips for closing the sale with this course.
Course 5 - Creating Customer Advocates:
Advocacy is the most cost effective and powerful advertising any organization can get and it's the one that we have the most impact on. The quality of our interaction with the customer has a major impact on their regard for the company and we have the power to convert the angriest customer into a raving fan in a phone call! Find out how to turn customers into advocates with this course.
Course 6 - Using Effective Questions:
So much time is lost in call centers through ineffective questioning and poor listening. If we get it right we achieve first time fix and a sensible call length. If we get it wrong the call quickly loses structure and if we fail to get to the root of the problem the customer is very likely to call back. Learn how to ask the right questions with this course.
Course 7 - Awesome Emotional Intelligence:
Emotion plays a huge part in the customer relationship. It is not just dealing with the emotions of the customer contacting us, but also managing our own emotions to make sure they do not adversely affect either our work life or our personal life. Learn the secrets to developing effective emotional intelligence with this course.
Course 8 - Handling Difficult Customers:
No organization will always get it right and so an inevitable part of the job is dealing with customers who have been upset or disappointed with our service. Because of the emotion involved these customers can be challenging. Our role is to focus on solving the problem in a calm and professional way. Get my top tips for handling difficult customers with this course.
Course 9 - Effective Coaching Skills
Coaching is a key component of the manager's toolkit. The ability to get the most out of others is a sure way to achieve great results. Coaching is not something to be confined to reviews or performance discussions, but as great managers we should constantly be looking for coaching opportunities. Find out how to be a fantastic coach with this course.
Course 10 - How To Influence People
Influence is one of the key differentiators in management. Those who really get on are consistently effective influencers. They show the ability to influence at every level and in any situation and they demonstrate flexibility in their approach. Learn the little known techniques behind influencing people with this course.
Course 11 - How To Manage Results
Everything is measured in a contact centre environment and individual performance has a major impact on the team performance. The ability to get the most out of your team by ensuring that every member is making a fair contribution is key to success in call center management. Learn the secrets to managing team performance & delivering great results with this course.
Course 12 - Motivating Teams
Motivation levels drive so many of a Contact Centre's metrics including levels of customer service, attendance and staff retention. This makes the ability to motivate others a key part of the manager's skill set. Get my top tips for motivating people with this course.More Details Here
