subject: Categorization Of Application Support [print this page] Application Support is the services offered to customers to assist in cracking difficulties arise in technical products such as mechanical goods, televisions, mobile phones, computers, software products or other electronic goods. Generally, technical support is concerned with the particular problems with a product instead of appropriate training, adaptation or alteration. These days, various companies are offering home IT support services that help in troubleshooting problems of customers by different means, but some offers these services for free and most of them charge fees for support. The application support is provided by the various means such as telephone, online by e-mail or web based tools. Large companies generally offer these services to internal staff for technical or computer related issues. Application support is delivered by various technologies. The various means of IT support are telephone and mobile calls, software, web based tools, sms or mms, e-mail and fax and online chat. Categories of Application support are:
Break-Fix
Break fix is very general in the services business. This service is also known as Time and Material application support. In this kind of service clients pay for material (Memory, Computer, Hard Drive, etc) that are offered for solving the problem and technician are also paid according to hourly basis.
Block Hours
For the purpose of providing technical support to the customers, there is a discount package known as Block Hours service. In this category of services clients pay for the group of hour at a time and acquire advantages of discount in respect of per hour rates. The principal behind this kind of support is that the clients negotiate a discounted rate and a fixed number of hours to utilize either per month or year.
Managed Services
Managed Service is a flat price service to crack a specific problem. In this kind of service, consumers pay according to the problem in place of hourly rate. It is the most consistent service because this helps the client in saving money. For troubleshooting a specific problem, the service provider suggests rates. Whether the problem will be solved within a minute or take much time the service provider charge for troubleshooting that problem, if the customer orders for getting the service.
Remote Computer Repair or Remote PC repair
The web based problem solving method is called as Remote Computer Repair or Remote PC repair. By this technique the experts use particular software and desktop connections to connect with the clients computer or PC. This application enables the experts to relinquish the complete control of clients computer or PC. The technician can acquires control of customers mouse and keyboard, move different analysis tools and repair software to customers desktop, execute scans, run antivirus programs, etc with the permission of client. The technician can even reboot the computer and reconnect remotely to carry on the task without the user intervention to help.
