subject: Why A Phone Call Answering Service For Complaints [print this page] With so many technological advancements in recent decades surrounding communications and particularly telephone communications, there's still one thing that remains the same. That is that in the end, what it all boils down to, is that there is someone on the other end of the line to be talked to. Someone who has something to say that they would like you to hear, or the other way around.
So developments and technology surrounding the simple answering of the phone were among the first to arrive on the scene just handful of decades back. Prior to that, if you weren't there to pick up your phone it would go on ringing until the caller hung up. So the first answering machines were a huge hit. Over time though, as people became more familiar with them they also began to recognize that they do have their fair share of flaws.
So one of the latest trends in communications is a surge in popularity of telephone answering services. A service genre that looked like it was on its way out not that long ago either. You see, in spite of all the technological advances that have taken place over the years, it turns out that a real person on the other end of the line to pick up the phone and say "hello" is the preferred response by today's callers.
Also aside from the personalized human touch there are also several things that an actual person can do that a machine or computer can't. For instance having a real human on the other end of the line is always the best way to go when dealing with complaints because quite often all a dissatisfied customer or client really wants is someone just to vent to. Then they're done
Then again another thing to consider is that all too often an issue the customer or client has is merely confusion on their part regarding your services or products. They're simply having trouble with something that they've been trying to work out or understand and have become frustrated and angry. So really all they need is someone to give them some information or instruction for a solution.
Then the last thing to consider here is when a person is calling in to register some kind of complaint, encountering a computerized answering service or phone recording can be all that it takes to put them over the edge and become a major problem. Most major issues start out as smaller issues that are allowed to build up. Little things that could've been dealt with proactively early on, if there was just someone there to pick up the phone.
