subject: 5 Kinds Of Telephone Answering Services [print this page] It would be a waste of your energy and time to center your attention to the myriad of phone calls that your business gets everyday instead of focusing on the things that truly matter in your enterprise, so it would really help if you have a group of people receiving and transmitting calls for you. This is what you may now know as a call center or a telephone answering service.
Nevertheless, you should be oriented with the five kinds of telephone answering services, each of which is created to address the special necessities of your company. They are listed as follows:
1. Disaster Recovery Telephone Answering Service
You could by no means foresee an emergency, which could unfortunately influence your enterprise by inevitably disturbing your business operations. It would not hurt if you prepare using a disaster recovery telephone answering service, in which all of your incoming calls would be redirected to a call center.
2. Switchboard-Based Service
The switchboard-based service is generally one of the most sought-after telephone answering services on the market due to the fact that it mainly intends to handle telephone transactions at any moment of the day. Apart from this, you may opt to take this telephone answering service if you do not have any employees around, such as when it is already beyond business hours.
3. Order Taking Telephone Answering Service
If your firm is related to ecommerce, direct sales or mail-order, then it is highly likely that you receive hundreds or thousands of orders each day, and this may go on even after your working hours. If you hire a telephone answering service focusing on taking of orders, then you could increase your company's productivity and undoubtedly please your clients with your professionalism.
4. Help Line
One of the things that makes your customers satisfied with your services and products is to enable them to disclose their queries, objections and other associated problems to you.
5. Document Typing
There are a lot of telephone answering service that offer extra services, such as typing of handwritten papers and transcribing of audio files, and these could usually be returned within a day. Not bad knowing that you have people to answer calls for you and perform basic office tasks.
6. Media Response Telephone Answering Service
Finally, should your company be related to application forms, info packs and literature and you receive a myriad of orders for these, a media response telephone answering service may be just what you are looking for.
