subject: Improving Customer Management With Hosted Crm [print this page] What would happen if you chose to automate the work of the entire sales team and at the same time increase the overall productivity and revenue? It would be quite an impressive feat if you could provide the organisation with a complete profile of the customer along with the history of the correspondences, the purchasing patterns and the needs of the customers.
It would prove to be profitable for a business enterprise to gain an insight into the opportunities and thus boost the channel marketing efforts and thereby ensure that everything is carried out smoothly. It would be convenient if all of it was available as part of a single solution that has been offered on a per seat basis and thus can be integrated smoothly with the regular productivity applications.
An Appropriate Marketing Investment
Microsoft Hosted CRM has the capacity to make optimum utilisation of the marketing workflows, analyse and track different performance indicators such as demand and supply movements. Over a period of time, it would become one of the chief weapons in the arsenal of your marketing team. It drastically reduces the mundane work and provides your team with the necessary bit of information. This is done with the help of the automated approach of the CRM that integrates smoothly with the Microsoft Office Products which form a part of the software productivity suite. The creation, management, optimisation and tracking of Internet-based promotional campaigns are comparatively easier. It involves all the steps right from the interest shown by a potential lead to the final delivery of the product to the customer. The closed loop integration refers to processes such as lead capture and thus can be easily managed, accessed and customised with the help of the CRM wizards and templates.
Managing and Streamlining the Sales Procedure
The use of hosted Microsoft CRM will certainly empower the sales force to accomplish their tasks. The CRM extends an all-encompassing view of the entire customer base. You can certainly utilise these tools to get an insight into the chief customer trends. This will lead to an increase in the overall sales figures and considerably improve the sales figures. There is no denying the fact that time is money and getting rid of the redundant data that is usually rampant in case of other customer relationship management tools helps to save both these. The seamless integration of the CRM with MS Office definitely comes as a relief to users who have been disappointed after using previously launched solutions. An improved business and customer visibility helps to take informed decisions which obviously help in the formulation of a better strategy. Embedded dashboards, out of the box reporting features and automated tracking tools are some of the features characteristic of Microsoft Dynamics CRM.
Tracking your Customers
The requirements of the customer are unique. By taking advantage of the knowledgebase and scheduling tools that form a part of the Microsoft Dynamics CRM, you can assist the customer service department of your organisation to serve your clients much more effectively. Full access to the service and case history of each of the customers will certainly help the team to serve them better and ensure profitability and long term loyalty.
With no complications involved in the set up or installation process ensures that more and more organisations are taking to it.
