subject: Remote Support [print this page] Let's admit itLet's admit it. The entire world has heard about remote support softwares. We can access our own computers from anywhere we want just as if we had them in front of our eyes, or request help from experts so they can solve our PC issues. All we need is an Internet connection "" it's that simple.
There are many companies that use remote support in our days, so they can access their clients PC's at anytime, from anywhere they please, with no costs. This will help them improve, and will allow them to increase their productivity, and make their costumers satisfied.
BeAnywhere is a company specialized in remote support. One of their products, Support Express, allows other companies to provide remote support to their clients "" professional remote support solutions. A few of it's features are "" for managers - video recording, quality control, administration area, missed session reports, web site integration, etc, and "" for technicians "" instant connection, file transfer, portable, install as a server, no software pre-installation, to name some.
By using BeAnywhere's Support Express, you can assist a multiple number of clients at the same time, and access their desktop using remote support. For this to happen, they'll first need to accept a request at the beggining of the session and, when they don't want it anymore, they can cancel it at anytime, just by closing the window. Technicians can also access unattended computers, in case their clients are away, but, for this to work, they'll need to install BeAnywhere as a Windows service on their clients computers, so they can have unlimited access. If their clients have a computer with Windows Vista, they can ask them for administrative privileges, allowing full access to their PC. BeAnywhere is also compatible with multi-monitor configurations, so that technicians get a full view of what they're doing.
Another important feature of BeAnywhere, is that you are able to get reports about your support activity, for example, you can see how long you have spent with a client, or how many costumers were assisted.
BeAnywhere also provides Web Integration, so that you can embed in your website a direct link in case your clients want to start a remote support session.
