subject: Software That Will Automate Orders [print this page] Automation can be a great thing, but the question becomes is it for you and your business? If you are running a delivery service, then it most definitely is for you. Courier dispatch software can bring the turnaround times down by several minutes. When a dispatcher normally assigns to the drivers, they have to look at different programs, find who is closer and then start making phone calls to even see if they are available. That can be a very time consuming and can affect the number or orders you actually receive. It would be a great help to eliminate this lag in orders.
The dispatch software will enable the system to automatically contact drivers that are near the destination. It can even help set up the schedules for the deliveries to be dropped off. Once you have ran this software for a while it will be able to analyze delivery records and originate lists that will be a great help to your drivers. It's good to remember that you need to understand the automation just as you understand the software. If you are hiring anyone and they don't understand the full system that you are using, it may seem like a waste of time.
While it is understood that the smaller courier companies would be adamant to stay manual with their records, they really need to look at all that can be accomplished with the courier dispatch software. This software will be able to save the company money and time, all the while increasing the customer base. Isn't that what all businesses are looking for these days to stay afloat? Keeping their current clienteles and gaining more from the competition. Automation may be scary but it is the way the business world is going.
Having a stronger customer service for your clients is really what every business depends on. You may have great repertoire with your clients that you already have, but once they hear about the reliable and quick services from other couriers, they may make a move. The way to keep this in line and keep your business old fashioned like you want, is to use both systems. Besides, there will be some of your clients who like the old system as well. So, if you implement the automation for those that like the newer age and one dispatcher for the older clients, then you're company will stay at the top of the line with no problems.
