subject: Crucial Confrontations [print this page] Dealing with people is a crucial part of any business and in this process problems may also arise sometimes so one must be known how to encounter with those problems so that future problems can be eliminated. Many books over this are written, one can get benefited from them although patience is the primary factor of such situations.When any conversation turns towards crucial confrontation then behavioral factors plays important role.
Accountability is important.
It offers applicable skills for dealing with serious problems. Its a face to face discussion. It describes that most of the problems in organization or in the family are evolved because of the peoples inability to hold discussion over the main problem. It generates through power differentials, politics, past experience and lack of speaking skills. It is often seen that most of the people dont know what to say and how to say. It cause in bad behavior.The devastating effects can be seen in organizations, families, teams etc. although it never cause explosive situation. In crucial confrontation, its important to be master of his mind. One should know that how to control his emotions such as anger, fear, pain etc.Listening others is also very important aspect of this. Listen others carefully, ask about their problems and checkout whether the problem is related to motivation issue or ability issue or both.
A leader can make the job easier for others by removing barriers. Its important to keep the goal in mind. Stay focused to this. To understand the problem deeply you can talk to yourself and your employees about the problem. You can even think about the possibilities. Dont run away from the problem but deal with this if required.Being flexible during the process can give extra advantage. To conclude the conversation its important to get agree on a plan. Deal with the expectations on the early stage before they become chronic.Dont be defensive while discussing the problems or disappointments. Openly, accept your mistake. It will not only give you social security but also direct your mind toward a solution. Discuss about the challenges to your team and produce creative solutions. Try to sort out problems without making any harm to the relations.Motivation of the employs is also very important. It will increase their endurance and work as a tonic for them. By this, they will be able to do their work with more efficiency.
These techniques are very important for the success of any business. These approved skills helps to deal the situation of crucial confrontation in a better way. This way helps a lot to produce quality work. Mind management is extremely important so that you can plan and apply your strategies in a more organized manner.
