subject: Keep Waiting For Couriers In India [print this page] There was a time when people in India use to grumble about the services of Indian Postal services. Then came the bloated era of privatization and globalization and customized area and courier companies came to India. Some time back the worth of the India logistics market was is $14 billion the projected trend is at a rate of 7-8 per cent. The logistics companies in India are fulfilling the needs of millions of retailers and are providing their services approximately to a billion people. Today there are more than 50 big names in the courier and logistic services. Some renowned name being Blue Dart, Gati, DHL, Safe-ex etc. undoubtedly the courier Industry today have become an integral part of an even economy. Today the market dimensions of well thought-out courier services is over Rs 8,000 crore and the industry is mounting at a sturdy pace of 14-17 per cent per annum.
The area with so much of prospects has troubled Indian also. The various consumer complaints against loss of priority delivery things like ATM pin, non receipt of order, damaging of goods in transit, item being stolen, falsely charged Octroi and what not! The complaints were against First Flight, Blue dart courier complaints, Blaze flash and so on. The look has been made at consumer only, what would have been the scenario at retail level!
The Indian consumers welcome the courier and logistics service because they had burnt their hand with depressing Indian Postal services. They even did not hesitate to pay more and did so that led to immediate growth of these industries in India. This led to the entrance of not only Indian companies to market but also invited international companies in the market to reap the profits. The intensification of competition created by these increased number of companies was expected to give benefit to Indian consumer. The prices witnessed decrease also but unfortunately the services experienced a u turn and the result is consumer forums are filled with frustrated consumer who feels highly dissatisfied and deprived.
The increased number of consumer complaints has given many to take a unique initiative of forming a company to fight for consumer rights. These companies not only help you to register complaints but assume your role that you would require to get necessary action against the complaints. For providing you these services they charge you but then the better part is you need not to take the stress of getting redressed!
