subject: Ivr Is A "voicemail" Response To The Challenge Given By Live Answering Service [print this page] After the introduction in the eightieth voicemail bore more resemblance to the answering machine. Though it possessed few characteristics, high price, bulky hardwear it was regarded as a fearful threat to the answering service industry. Being improved the fear was growing as well.
Nowadays voicemail is not an elite feature any more, is available for any one. Mobile phones, most land lines, VoIP service have the option of voicemail which describes a broad range voice messaging services. Being a computerized system it helps to store messages for a long time.
The fear was even stronger in 1982 when voicemail became cheaper alternative to the live operator answering service. Customers could prefer the former. This fact explains the intentions to block the spread of the voicemail technology industry concerning it risky to the worker who could lose their jobs instead.
Todays voicemail underwent a big chance, its easy to use and operate and thousands of people leave voice messages all over the world. Such dramatic rise in the popularity can be explained by its easy navigation system. Such result has never been gained by the answering service industry.
Smarter call centers in order to survive and even more to get a new income included voicemail as a new optional service which was even cheaper. Such approach helped them to enhance.
Voicemail falls under the two types. The first one is less popular and effective, because only two of eight people use it. In this case a call is directed to an automated answer. Thats why it is known as an automated answering service.
The second way of the voicemail utilization is widely spread. It this instance all the calls are responded by the live operators, which are further sent to the next mailbox and organize messages of the big groups of workers.
In the end dont forget technology is not a threat, but an opportunity which grows very quickly. It concerns voicemail technology as well and its enhancing characteristics such as Intelligent Voice Response (IVR). But nothing can substitute a live voice at the other end of the phone.
