subject: Call Center Services Support For All Our Client [print this page] With the explosion of companies show-casing their products and services for on the Internet, there are now several ways in which an Outsourced Customer Call Center can assist the web visitors with LIVE customer service. With Live Chat Support, when a web visitor seeks assistance, a reactive text chat session is initiated by clicking on a link. The customer support executive interacts with the web visitor, understands the requirements, resolves the query and closes the interaction. Alternately, based on the requirements and on predefined parameters the customer support executive could also trigger a proactive chat session with the web visitor.
Both these approach ensure that the every prospect visiting your website gets assistance and support which separates you from your competition. We encourage our clients to open all sources of customer interaction to make the most of your web presence. Outsourced Call center offer a unique advantage of adding additional customer contact channels without adding cost and efforts.
Power tools like Page Pushing and Web Linking helps the customer support executive to deliver precise solutions to the web visitors, with a reactive or proactive mode of collaboration.
Call Center Services for all our Clients
Outsourcing to Ramshyams Call Center Services offers you a number of advantages due to the immediacy of the interaction and the ability of well-trained agents to react to individual circumstances. When customers are interacting with your website they can be offered the option to communicate with a live-agent via text chat for live chat support. Outsourcing to Ramshyam offers live chat support services to augment your web site and strengthen your web based customer interaction.
Customer support executives can help
Web visitors locate the desired product or service information within your website
Understand the visitors requirements and quickly suggest the available options.
Suggest complementing products and services to those already ordered.
Finish a customers incomplete order
Assist in completing credit card transactions
Provide a reliable source of first-hand information of your products and services.
The advantages of outsourced web enabled customer interaction:
Our support executives assist customers from any location, at any time.
Real time Customer interaction, similar to traditional modes of communications.
Possible to interactively display additional information via "pushing" of web pages.
Dramatically transform the customer experience and shorten the selling process.
Opportunity for extensive cross selling based on customer queries.
Customers get instant response and need not wait for your email responses.
Real-time chat provides a human alternative to an otherwise mechanized e-world.
Converts visitors into buyers. Human interaction speeds up purchases decisions.
Proactively prevents your customers from abandoning their shopping carts.
Provides you with invaluable up-selling and cross-selling opportunities.
One of the best ways of providing LIVE offshore technical support is Live chat.
