subject: Handling Customer Reviews Right For Better Online Marketing [print this page] For many businesses online, the common fear is receiving negative flak and feedbacks coming from users and customers. Of course, any form of complaints and negative feedbacks are hard pills to swallow but if you are involved in online marketing in Taiwan or works with practitioners of search engine optimization you need to be objective when it comes to these. Even though you are still getting these negative complaints, you have to keep in mind that these are necessary for the business, and important n promoting excellent customer service. The challenge here is using these negative feedbacks or comments and making and using all these to help the website. There are many options on how you can reverse the damage and ultimately help your website gets the attention that it deserves. Here are three recommended suggestions on how to handle these negative feedbacks that you get on your website.
Here's one customer service tip that you can adopt for your site- always ask for positive reviews coming from your visitors and customers. Do this if you are confidence that these positive comments and reviews are well-deserved. If you are running a physical store, you can actually ask for it through a comment card or comment slip. There are some food chains that after serving the food, they give the customers a piece of paper and a pencil in order for the customer to rate the quality of the service. If you are running a website, then a quick and simple e-mail to the company's contact list will do the trick.
Another thing that you can do is to provide exciting services and products in order for your site to be remembered and so that you can get the positive reviews that you are looking for. Everyone would like to feel served and special when doing transactions on websites. And if your website makes that happen, for certain your customers will feel satisfied and they will be motivated to give your site nice words. Give your customers the respect and attention that they need, and you will also get the same quality of attention.
It is also important to network and socialize. This means you need to visit the sites where most of your customers are always hanging out. In short be aware of what social networking sites like Twitter can do for you. Some businesses network and find potential customers offline by sending out flyers or by posting billboards. But they are missing out on the captive market that one can find in social sites like Twitter and Facebook.com. It takes time to fully get the approval of users and customers and you may get assistance from providers of online marketing in Taiwan.
